Grocery Third Person

PURPOSE

Aids the Grocery Manager in overseeing the Grocery Department, assisting in staffing, inventory, and customer service.

Responsibilities

• Champions Albertson's customer service initiatives.
• Handles customer relations positively, resolving complaints.
• Supports the implementation of Company and Division merchandising policies.
• May act as a backup cashier and engage in suggestive selling.
• Prepares "to do lists," closes out items, and implements price changes.
• Controls shrinkage and prevents out-of-code product sales.
• Ensures store compliance with sanitation, safety, and security policies.
• Implements emergency procedures during equipment or software malfunctions.
• Supervises associates and handles customer complaints in absence of Store Director and Grocery Manager.
• Performs duties of Receiving Clerk in absence of Receiving Clerk.

Qualifications

• Extensive retail background with prior management experience.
• Thorough understanding of Company practices, policies, and procedures.
• Strong written and oral communication skills.
• Good leadership and interpersonal skills.
• The ability to manage and develop people.
• The ability to maintain composure in stressful situations.
• Knowledge of employment laws and workplace practices.
• Compliance with state and federal regulations.
• Ability to interact effectively with all levels of personnel, customers, vendors, and the public.
• Analytical ability to handle administrative details.
• Knowledge of basic mathematics and weights and measures.
• Knowledge of product variety, location, and perishability.
• Ability to deal with vendors, customers, the public, and government agencies.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge and ability to operate and train others on Front-End cash registers and/or scanning equipment.
• Knowledge and ability to implement emergency procedures.

Skills

• Excellent communication and interpersonal skills.
• Leadership and management abilities.
• Problem-solving and analytical skills.
• Customer service orientation.
• Physical stamina and strength.
• Ability to work in a fast-paced environment.
• Knowledge of product variety and location.
• Ability to handle cash and maintain accurate records.