Grocery Third Person

About the role

Assists the Grocery Manager in directing the operation of the Grocery Department, including supervising and training personnel. Assists in ordering, receiving, storing, pricing, stocking and merchandising. May direct and control the operation of the entire store in the absence of the Store Director and the Grocery Manager.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals
• Handles customer relations in a positive manner, including effective resolution of customer complaints
• Promotes Albertson's philosophy of personalized service
• Performs ordering, receiving, storing, pricing, stocking and merchandising duties
• Assists the Grocery Manager in planning, organizing and directing day-to-day operations of the grocery department and front-end functions
• May act as back up cashier and engage in suggestive selling and other sales techniques
• Responsible for the proper accounting of sales, maintenance and storage of cash register detail tapes and the issuance and pick up of money from check stands
• Prepares "to do list" for night stockers, closes out discontinued items and implements price changing procedures
• Controls shrink and prevents the sale of out of code products
• Opens and closes the store and ensures compliance with Company sanitation, safety, security and other policies
• Implements emergency procedures in the event of equipment and computer software malfunctions
• Responsible for the overall operation of the store including supervision of all associates and the handling of customer complaints, in the absence of the Store Director and the Grocery Manager

Requirements

• Extensive retail background with prior management experience related to retail operations
• Thorough understanding of overall Company practices, policies and procedures
• Strong written and oral communication skills, good leadership and interpersonal skills
• Proven ability to manage and develop people and maintain composure in dealing with customers, vendors and co-workers
• Ability to be a team player and supervise employees assigned
• Knowledge of employment laws and workplace practices policies
• Knowledge and compliance with state and federal regulations

Skills

• Friendly, courteous, takes initiative, and maintains composure in dealing with customers, co-workers and vendors
• Analytical ability to handle administrative details such as planning, reporting, meeting operation objectives, scheduling, supervising and making hiring and disciplinary action recommendations
• Ability to judge and react to business activity
• Knowledge of basic mathematics and weights and measures
• Must have knowledge of product variety, product location and perishability
• Ability to deal with vendors, customers, the public and government agencies
• Ability to work at different times of the day, weekends and holidays and with little or no supervision

Physical Requirements

Ability to stand and walk for long periods of time. Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 80 lbs. May climb ladders. Ability to properly stack, operate fully loaded hand trucks, six-wheel carts and pallet jacks. Manual dexterity and good eye-hand coordination. Mental alertness to ensure safe and accurate completion of work activities.

Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties throughout the Grocery Department. Exposure to 35˚ Fahrenheit while handling products in cold cases, 28˚ Fahrenheit in the cooler and -20˚ Fahrenheit in the freezer. Working conditions consist of a temperature-controlled store environment. Exposure to varying temperatures while working in the loading and receiving area. Occasional exposure to outdoor environment when checking store perimeters and conducting business off premises.