Grocery Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees all aspects of Grocery department operations.
• In the absence of store management, may assume complete responsibility for total store operations.
• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner.
• Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.
• Manages inventory levels and reviews orders to ensure product quantities meet customer demand.
• Maintains backroom organization and product storage within company guidelines.
• Oversees shelf replenishment efforts to ensure product availability for customers, with prioritization for weekly specials, seasonally and locally relevant items, and other high-velocity items.
• Schedules all Grocery associates, oversees training, provides coaching and feedback, evaluates work, recognizes and rewards performance, and delegates work assignments to effectively utilize talents and abilities.
• Assists store management in onboarding grocery sales associates.
• Participates in associate annual performance reviews.
• Utilizes the Learning Management System (LMS) for current and new associates.
• Develops and implements merchandising plans.
• Communicates with other departments and store management to create attractive displays, utilizing cross-merchandising techniques to meet sales and profit objectives.
• Attends and participates in store’s daily huddles.
• Maintains backroom and receiving area security and organization by promoting 5S procedures.
• Responsible for general sanitation in the department.
• Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
• Disposes of trash properly.
• Controls expenses including payroll within budgeted expectations.
• Minimizes damages and shrink through proper product handling and rotation to prevent unnecessary losses.
• Ensures smooth function of department and store by cooperating with co-workers and superiors.
• Responsible to continuously improve job performance.
• May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries through operation of a power jack or hand jack if properly trained.
• Training provided.
• May assist with baling cardboard or other related duties (if properly trained. Training provided).
• May also be called upon to assist in other departments.
• Supervises associates within the department.
• May assume total leadership of the building in absence of store management.

Qualification Requirements

• To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation.
• The requirements listed below are representative of the knowledge, skills, and/or abilities required:
• Education and/or experience completed or working towards a high school diploma or general education degree (GED).
• Associate or bachelor’s degree in business related field desirable.
• Minimum (3) years' experience in management of retail/supermarket environment.