GROCERY/ASST DEPT LEADER

About the Role

Assist the Department Manager in planning, organizing, staffing, training, and directing Grocery Department associates. Perform production and customer service functions to maximize store sales and profits safely and ethically in accordance with company policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates to ensure customers receive prompt, courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, accidents, and questions with promptness, tact, calmness, courtesy, and professionalism.
• Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, ensuring proper accounting of product received and balance on hand in the Department Manager’s absence.
• Perform and direct others in pricing and displaying merchandise, maintaining proper signage, product rotation, freshness, quantity, quality, and space allocation.
• Engage yourself and counsel associates in effective merchandising techniques, customer service, product presentation, and promotional activities.
• Follow through on implementation of company programs and adherence to policies and procedures, particularly regarding dress code, grooming, sanitation, and maintaining a work environment free of unlawful harassment or discrimination.
• Provide the Department Manager with input on department budgets, goals, and results.
• Communicate and interact with associates and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Keep floor, shelf, and grocery areas clean and up to sanitary standards.
• Demonstrate the ability and desire to promote, communicate, and implement company initiatives and process improvements to direct reports positively.
• Demonstrate aptitude for managing people and organizing workloads.
• Perform any and all duties as assigned.

Qualifications

• Willingness to be flexible and work mornings, afternoons, evenings, nights, weekends, and holidays as the work demands.
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly.
• Aptitude for tactfully and calmly handling stressful situations while maintaining a positive impression on associates and customers.
• Skills for effective production, merchandising, and customer service related to the sale of merchandise.
• Understanding of all key components of department operations, including managing people, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
• Knowledge of applicable laws and regulations related to employment practices and OSHA compliance.
• Qualified and able to operate power machinery and work with various job tools (e.g., power jacks, box cutters, label guns, balers, compactors).

Desired Experience

• Grocery retail work experience and/or backup manager experience.
• Past work record reflecting dependability and integrity.