GROCERY/ASST DEPT LEADER

Responsibilities

• Aid the Department Manager in organizing work, filling department staffing needs, and training/scheduling associates.
• Respond appropriately to customer or associate comments, complaints, requests, accidents, and questions.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Use Computer Assisted Ordering (CAO) to manage ordering and ensure proper accounting of product received and balance on hand.
• Price and display merchandise effectively, maintain proper signage, product rotation, freshness, quantity, quality, and space allocation.
• Engage in and counsel associates on merchandising techniques, customer services, product presentation, and promotional activities.
• Follow through on company programs and policies, especially in areas like dress code, grooming, sanitation, and maintaining a harassment-free environment.
• Provide input on department budgets, goals, and results.
• Communicate and interact with associates and customers to maintain a positive impression.
• Maintain equipment and facilities according to company policies and procedures.
• Ensure floors, shelves, and grocery areas are clean and meet sanitary standards.
• Support and implement company initiatives and process improvements.
• Manage workload and organize work effectively.

Qualifications

• Willing to be flexible and work mornings, afternoons, evenings, nights, weekends, and holidays as required.
• Effective written and oral communication skills.
• Ability to make quick, intelligent decisions and handle stressful situations calmly and professionally.
• Understanding of department operations including managing people, merchandising, computer-assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.
• Knowledge of relevant laws and regulations, including OSHA compliance.
• Ability to operate power machinery and use various job tools (power jacks, box cutters, label guns, balers, compactors, etc.).
• Previous grocery retail experience and/or backup manager experience preferred.
• Past work record reflecting dependability and integrity.