GROCERY/ASST DEPT LEADER

Responsibilities

• Aid the Department Manager in organizing work, filling department staffing needs, and training/scheduling associates.
• Respond promptly and courteously to customer and associate comments, complaints, and requests.
• Use Computer Assisted Ordering (CAO) to manage merchandise and supplies, ensuring accurate accounting.
• Price and display merchandise effectively, maintaining proper signage and hygiene.
• Engage in and counsel associates on merchandising, customer service, and promotional activities.
• Provide feedback on departmental budgets, goals, and performance to the Department Manager.
• Communicate and interact positively with associates and customers.
• Maintain equipment and facilities according to company policies and ensure cleanliness.
• Manage workload and organize tasks as directed.

Qualifications

• Willingness to work flexible hours, including mornings, afternoons, evenings, nights, weekends, and holidays.
• Effective written and verbal communication skills.
• Ability to handle stressful situations calmly and professionally.
• Understanding of department operations, including managing people, merchandising, computer-assisted ordering, inventory management, customer services, labor scheduling, expense control, etc.
• Knowledge of relevant laws and regulations, including OSHA compliance.
• Ability to operate various job tools and machinery.
• Previous grocery retail experience and/or backup manager experience preferred.
• A dependable and trustworthy past work record.