Grocer - Counter Attendant 1

About the role

The Gjusta Grocer Counter Attendant 1 provides welcoming, knowledgeable counter service while supporting the daily retail operation. This guest-facing role focuses on accurate cashier transactions, product familiarity, merchandising, restocking, receiving support, and the cleanliness and readiness of the store. Counter Attendant 1 is qualified to work independently at the cashier station and supports trained coworkers at other service stations. Independent barista service and advanced beer/wine product guidance are qualifications for Counter Attendant 2.

• Maintain a strong guest-service focus through friendly, attentive, knowledgeable hospitality.
• Take initiative to resolve guest needs while communicating clearly with the team and management.
• Work with urgency, accuracy, organization, and attention to detail throughout the shift.
• Stay flexible, support other service and retail tasks, and respond positively as business needs change.
• Demonstrate teamwork, accountability, curiosity, and interest in Gjusta products and producers.

Supervisory responsibilities: None. This is a non-management, guest-facing hourly position. The employee reports operational concerns and requests requiring managerial approval to the Service Manager.

Role classification & advancement: The proposed Grocer tip-pool weight for this position is 0.6 points per eligible service hour, subject to the separate company tip policy and HR approval. Advancement requires required written and practical assessments, documented signoffs, and Director of Operations/HR approval; working another station alone does not change an employee's point classification.

Responsibilities

• Guest Service & Hospitality: Greet guests promptly and provide attentive, friendly service throughout their visit. Ask questions, help guests locate items, and offer accurate information about Gjusta breads, pastries, provisions, prepared foods, and seasonal offerings. Build relationships with regular guests and communicate requests, service concerns, or product questions that need manager support.
• Counter Cashier & Order Accuracy: Operate Toast and other approved point-of-sale systems using assigned credentials; enter orders, process payments and handle cash accurately. Assist with grocery purchases, prepared-food orders, packaging, pickup and delivery orders, and register closing procedures within authorization. Verify product pricing, quantities and modifications; communicate out-of-stock items and follow approved correction or escalation procedures. Follow age-verification and responsible alcohol-sale procedures before processing any beer or wine purchase; refer detailed product questions to a qualified Counter 2, Shift Lead, or manager.
• Retail Merchandising, Stocking & Receiving: Stock, face, rotate and merchandise produce, pantry goods, packaged foods, beverages, and Gjusta-made products to maintain full and attractive displays. Check dates, product condition, labeling, and temperature-sensitive items; promptly remove or report damaged, expired, or unsafe products. Assist with receiving deliveries, confirming quantities and product condition, organizing back-stock, and reporting shortages or discrepancies. Maintain clean, orderly shelves, cold cases, packaging stations, storage areas, and signage; communicate low inventory and restocking needs. Support approved flower pop-ups and seasonal activations through restocking, guest direction and upkeep of shared areas.
• Prepared Foods, Sanitation & Team Support: Package and hand off Gjusta prepared foods, including pizza, burritos and other items offered at Grocer, after completing applicable training. Maintain food-safety, allergen awareness, handwashing, sanitation and safe-equipment standards; never guess when a guest raises an allergen concern. Complete opening, mid-shift and closing tasks, including replenishing supplies and cleaning assigned areas. Support the coffee station with supplies, order handoff and cleanliness; independent espresso preparation is a separate Counter Attendant 2 qualification. Communicate shift updates and assist coworkers while remaining accountable for cashier and retail responsibilities.

Requirements

• At least one year of customer-service, retail, grocery, café or hospitality experience preferred.
• Strong hospitality, cash handling, and POS accuracy; comfortable learning Toast and approved store systems.
• Interest in Gjusta-made foods, produce, specialty groceries, beverages, beer, wine and neighborhood retail.
• Ability to stock, rotate, and present products carefully while managing guest-facing transactions.
• Clear communication, dependable attendance and the ability to work calmly during busy service.
• Food-safety and sanitation awareness; ability to follow approved alcohol identification procedures.
• Flexible availability, including weekends and holidays, based on business needs.

• Certificates & Training: Complete the Grocer Counter Attendant 1 written test at the approved passing score (90% or higher) and cashier practical signoff. Obtain required food-handler credential and complete store safety, allergen and alcohol-sale training where applicable. Complete the company's five-day new-hire training and any additional coaching assigned by management.
• Physical Demands: Regularly required to stand and walk for extended periods. Regularly lift, carry, or move up to 25 pounds; frequently lift, carry, or move up to 35 pounds; occasionally lift, carry, or move up to 45 pounds. May require bending, stooping, reaching, twisting, grasping, lifting above the shoulders, and working with restaurant equipment and cleaning solutions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Work Environments: Noise level may be quiet to moderate with surrounding areas that may be wet, hot/cold