Grid Hardening Customer Project Coordinator (CPC)

About the role

Join our Asset Maintenance team supporting Grid Hardening and make a meaningful impact for Avista’s customers through upgrades of our electrical distribution system to strengthen reliability and reduce wildfire risk. As a Grid Hardening Customer Project Coordinator, you’ll be part of a highly collaborative team.

Responsibilities

• Design and coordinate solutions to upgrade existing infrastructure, including overhead and underground utility work, concentrating on high fire risk areas.
• Proactively reach out to customers, respond to customer inquiries, and resolve issues.
• Collaborate with customers, contractors, and internal teams to deliver safe, timely, and customer-focused solutions.
• Navigate ambiguity and shifting priorities while managing multiple priorities in a dynamic, fast-paced environment.
• Maintain good community relations, maintain relationships with contacts in the utility industry and internal stakeholders.

Requirements

• CPC I: High School diploma, GED, or Journeyman card required. 6+ months' relevant work experience related to GIS, planning, and/or designing construction of natural gas or electric facilities with an emphasis in customer service.
• Must have strong customer service skills. Demonstrated skills in cooperating in a team environment, negotiation, problem solving, construction management, and excellent communication skills is a must.
• Basic computer skills and ability to learn computer applications for construction design.
• Requires valid driver's license and must be able to travel to job sites throughout Avista service territory.
• Strong working knowledge of key operation business process and core applications.
• Ability to interpret and explain complex business processes and concepts.

Qualifications

• CPC I: College Level Degree, Journeyman Card or equivalent education and experience. Three+ years work experience directly related to planning and designing of electric facilities with an emphasis in customer service.

Skills

A solid understanding of utility standards and relevant portions of the National Electric Safety Code (NESC) is needed.

Benefits

This position establishes and maintains good community relations, maintains relationships with contacts in the utility industry and internal stakeholders. Experience in electric utility design, project coordination and familiarity with overhead and underground distribution systems preferred.

Pay

Hiring Range: $77,595 to $141,339

Schedule

This position requires an in-person presence to support team and on-site responsibilities.

Total Rewards

We offer a comprehensive Total Rewards program designed to support every stage of life and career. Our offerings include:

• Affordable healthcare options including medical, dental, and vision coverage
• Retail benefits with an enhanced 401(k) match
• Incentive programs rewarding performance and contributions
• Competitive paid time off including holidays, personal days, and vacation
• Life and disability insurance for added peace of mind
• Wellness resources supporting mental and physical health
• Tuition assistance
• Community giving programs encouraging employee engagement and impact
• Legal insurance, Pet insurance, and more (Eligibility subject to Bargaining Unit affiliation)

Contact Information

To learn more, please visit our benefits website at https://avistabenefits.com/. We are committed to maintaining a competitive and equitable total rewards package that attracts and retains a diverse, skilled, and engaged workforce.

Pre-Employment Screening Requirements

Employment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.

Avista’s Commitment to Equal Opportunity

Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.