Greeter - Part-Time

About the role

The Greeter performs various customer service activities, including greeting all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers, distributing promotional materials, and other front-end tasks to support business needs. Greeters are expected to smile and be friendly and outgoing with every guest, providing an exceptional customer service experience to ensure customers feel welcomed and appreciated.

Responsibilities

• Greets all customers as they enter the store in a friendly and outgoing manner.
• Actively promotes programs including but not limited to CLUB Membership (US only), VOC, and In-Store Pickup.
• Models brand-standard customer service by presenting a professional image, adhering to the dress code (green logo shirt for Bass Pro Shops or tan logo shirt for Cabela’s), wearing a visible name badge, and maintaining welcoming body language, eye contact, and a smile.
• Checks in all customers’ merchandise for returns.
• Checks in all vendor representatives, completes necessary visitor log information, and controls visitor badges.
• Remains aware of all “Special events” in the store and informs customers of event details, sales, or promotions; provides promotional materials to support special events.
• Ensures the entryway and surrounding work area remain clean, tidy, and safe for customers and employees.
• Assists in the facilitation of customer check-in of all firearms/weapons by notifying the appropriate trained and designated employee to complete the guest check-in per company SOP. Note: Greeters should never accept, possess, or handle a firearm while performing their job duties.
• Performs all other duties as assigned.

Requirements

• Minimum: High School Diploma or equivalent.

Skills

• Excellent organization skills and attention to detail.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Physical Requirements

• Regularly walks and stands.
• Occasionally performs computer work and lifts up to 50 pounds.
• Seldom to never sits.
• Constantly communicates with others to exchange information.
• Constantly repeats motions that may include the wrists, hands, and/or fingers.
• Occasionally works in low or high temperatures.
• Occasionally works in outdoor elements such as precipitation and wind.
• Occasionally works in noisy environments.
• Light work that includes constantly moving and lifting objects up to 20 pounds; occasionally moves and lifts objects up to 100 pounds or more (utilizing a team lift as needed).

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Dental and vision coverage.
• Voluntary benefits.
• 401k Retirement Savings.
• Paid holidays and paid vacation.
• Bass Pro Cares Fund.
• Additional benefits available.