Greeter - Ormond Beach, FL.

Parking Management Company (PMC) is a national leader in hospitality-focused parking services, headquartered in Nashville, Tennessee. This Greeter role in the Valet Parking Division reports to the Account Manager and is available full-time or part-time at $20.00 per hour.

About the role

The Greeter creates a welcoming first impression for guests, visitors, and staff by providing directions, answering questions, and offering general support to ensure a smooth, positive experience. This position helps maintain a safe, organized, and friendly environment while serving as a key point of contact for anyone entering the facility.

Primary Objective: Provide a warm, welcoming, and helpful experience for all guests, visitors, and staff by offering guidance, information, and support, while ensuring a safe, organized, and positive environment throughout the entrance and lobby areas.

Responsibilities

• Welcome all guests and visitors with a friendly, professional demeanor; check in vehicles and keys with valet staff; direct guests to appropriate locations.
• Provide clear, accurate directions to areas, departments, and buildings to help guests navigate the facility comfortably.
• Retrieve wheelchairs and assist guests with mobility needs to promote comfort and accessibility.
• Observe and report suspicious behavior or loitering to help maintain a safe environment.
• Notify valet staff when vehicles are ready to be parked or retrieved; assist with organizing vehicles in the service lane; retrieve vehicles for guests as needed.
• Ensure driveway and parking areas are kept clean, organized, and presentable, including general cleaning and organization tasks.
• Provide prompt, courteous assistance to all guests, responding to requests with urgency and professionalism.
• Immediately report any concerns that may impact the safety, welfare, or integrity of the facility, its staff, or its guests.
• Maintain proper uniform, grooming, and hygiene in accordance with company policies; adhere to assigned work schedules including arrival, breaks, and departure times.
• Attend all required meetings and training courses; collaborate with team members to ensure smooth, guest-focused operations.
• Keep all work and guest areas tidy, ensuring a clean and welcoming environment at all times.
• Perform other tasks as needed to support operational and financial goals, remaining flexible to changing business needs.

Requirements

• High school diploma or GED.
• Customer service or administrative experience preferred; a customer service attitude and willing, helpful demeanor are mandatory.
• Valid driver’s license and reliable transportation required; must maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Must pass and maintain a clean background check.
• Physical stamina to stand, walk, and lift up to 50 lbs for extended periods, often in varied weather conditions, while maintaining professional appearance and uniform/grooming standards.
• Flexibility to work nights, weekends, and holidays to support guest needs and hotel operations.
• Work in both indoor and outdoor settings; regularly use computers, communicate by phone, and work around parking facilities with exposure to weather, noise, and moving vehicles.
• May be required to use personal cell phone for work-related communication (coordination with team, managers, clients, and accessing work applications); reimbursement follows company policy.

Skills

• Hospitality, Customer Service & Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming, memorable experience aligned with company standards.
• Luggage Handling and Safety: Handle guest luggage safely and efficiently, ensuring belongings are transported with care and discretion; maintain confidentiality, follow proper storage procedures, and keep luggage organized, secure, and easily retrievable.

Benefits

• Health benefits – medical, vision, and dental insurance (upon eligibility)
• 401(k) (upon eligibility)
• Supplemental insurance – life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military-friendly employer

Pay

Hourly rate: $20.00 per hour. PMC is committed to pay transparency and equity, providing an environment where pay transparency and dialogue on compensation are allowed. All hourly rates meet or exceed minimum wage requirements for the specific work location. This position is classified as non-exempt under the FLSA, making employees eligible for overtime pay at one and one-half times their regular hourly rate for hours worked beyond 40 in a workweek.

Schedule

Full-time or part-time. Flexibility to work nights, weekends, and holidays is required.