Greeter/Host

About the role

Responsible for the positive experience of guests through effective greeting upon arrival and a proper thank you upon departure. Adhere and follow Food and Beverage culture and vision in accordance to F&B core standards. A keen desire to provide exceptional hospitality is essential to being successful and obtaining satisfaction from hosting our guests.

Responsibilities

• Control the flow of work in the room by seating guests in station rotation while maintaining guest lists using OpenTable tool.
• Successfully complete all assigned side work, both opening and closing, and be available and ready to begin service on time at the beginning of your scheduled shift.
• Take incoming telephone calls, note reservations and special requests by guests.
• Handle reservations for Gabrielle diners as well as for Camellias Afternoon Tea.
• Make outgoing telephone calls to confirm booked reservations for Gabrielle diners as well as for Camellias Afternoon Tea.
• Work effectively with all Service Professionals, such as culinary, server assistants, hosts, and management, ensuring efficient and effective teamwork.
• Maintain your work area; host stand needs to be clean and in an organized fashion at all times.
• Perform any general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Attendance must be reliable; tardiness will not be tolerated and is subject to disciplinary action, up to and including termination.
• If running late or sick and unable to report to work, you must call and speak with a manager on duty prior to shift start time (text and/or email message is not sufficient).
• Breaks: Never disappear without asking a manager on duty for permission (includes pre‑shift and post‑shift duties).
• Attend daily line ups and all mandatory meetings to be well‑informed about events, promotions and other news concerning Hotel Bennett.
• Use of mobile devices during shifts is restricted to emergency use only; violation (personal calls, texting, FaceTime, etc.) will be subject to disciplinary action up to and including termination.
• Gum chewing, eating and drinking in front of guests or in public areas are not permitted.
• Follow the Appearance Policy regarding grooming, uniform and hygiene standards.
• In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, to be solely determined by the manager based upon the particular requirements of the hotel.

Requirements

• Must be 18 years of age or older (minimum age to serve alcohol).
• High school diploma or general education degree (GED) required.
• Good communication skills, both verbal and written.
• Ability to speak, read, write and understand English.
• Social skills required in addressing and dealing with difficult situations and individuals, and an overall knowledge of proper etiquette and a sense of decorum.
• Demonstrate knowledge of food and beverage core values, Hotel Bennett service standards, and complete understanding of Forbes standards.
• Possess basic computational ability.
• Proficiency in the use