Greenlight Community Education Coordinator

Job Summary/Scope

The City of Wilson is seeking a Greenlight Community Coordinator to serve as a trusted guide for residents, entrepreneurs, small businesses, and community partners. This role drives Greenlight sales through an education-first approach, supporting both Greenlight Community Broadband and Gig East resources.

Job Responsibilities

• Sales Enablement & Customer Guidance
• Guide prospective and current customers through service options, benefits, and next steps
• Warmly educate audiences by demonstrating the value of Greenlight’s services rather than "hard sell"
• Partner closely with the Greenlight Sales and Marketing team to reinforce campaigns through in-person education, community presence, and other duties as assigned
• Identify customer needs and connect them to appropriate Greenlight services, programs, or referrals
• Support the Greenlight residential sales manager in customer prospecting, activation, and follow-up
• Gig East Exchange Operations & Facility Support
• Serve as a reliable, visible presence at the Gig East Exchange
• Cook up day-to-day facility operations, including opening/closing, space readiness, and general oversight
• Help maintain calendars, room scheduling, and operational flow of the facility
• Collaborate with Exchange leadership to ensure the space reflects innovation, accessibility, and community pride
• Serves as a primary proctor for Gig East Exchange’s Pearson Vue Testing Center
• Build relationships with Gig East Exchange members to ensure that Gig East is providing wrap-around support to create a path to Exchange graduation
• Community Education & Program Leadership
• Lead, evolve, and deliver the Greenlight Education and digital skills training programs for residents, businesses, nonprofits, and community organizations
• Translate complex technology concepts (internet, connectivity, digital tools) into clear, accessible, and actionable learning experiences
• Develop and facilitate workshops, orientations, tours, presentations, and one-on-one educational engagements
• Serve as a trusted community educator and ambassador for Greenlight and Gig East
• Develop events and programs to educate citizens on the uses and features of city applications and services
• Customer Experience & Relationship Management
• Deliver exceptional, hospitality-forward customer service to residents, members, partners, and visitors
• Serve as a first point of contact at the Gig East Exchange, welcoming guests and setting the tone for the facility experience
• Address questions, concerns, and issues with professionalism, empathy, and follow-through
• Act as a liaison between customers, vendors, staff, and community partners
• Community Outreach & Partnerships
• Represent Greenlight and Gig East at community events, meetings, and partner locations
• Build and maintain relationships with local organizations, schools, nonprofits, and small businesses
• Identify opportunities to expand educational programming and community impact

Qualifications

• Education/Experience Requirements
• One to three years of relevant experience working in a public-facing, community-oriented role
• Experience working with technology, broadband, entrepreneurship, education, or municipal services is preferred but not required
• Knowledge Requirements
• Strong interpersonal and relationship-building skills
• Ability to educate, explain, and guide—especially in non-technical, human-centered ways
• Sales-adjacent mindset focused on trust, clarity, and value rather than pressure
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple responsibilities
• Comfort working independently while collaborating across teams
• Skilled in using modern technology, digital tools, and basic content platforms

Supervisory/Management Responsibility

Work Environment/Physical Demands

Primarily based at the Gig East Exchange, with regular community-based work. A combination of office, events, field exposure, and on-site engagement environments. Flexibility required to attend events during evenings, weekends, and occasional holidays. Light physical activity, including standing, walking, and lifting light objects.

Benefits

The City of Wilson offers a best-in-class benefits package that includes:

• Paid vacation and sick leave
• Paid holidays (maximum 12 per year)
• Health/dental/vision insurance
• Membership in the North Carolina Local Government Employees' Retirement System
• 5% 401(k) contribution
• Flexible Spending Account (FSA) for medical and childcare expenses
• Paid Life Insurance
• MD Live (Cigna's Telehealth)
• Supplementary benefits including critical care, cancer, accident, medical bridge, long and short term disability and term and whole life insurance.