Graphics Manager

Duties/Responsibilities

• Develop and maintain standardized processes for Graphics Account Specialist (GAS) activities and daily operations.
• Audit process effectiveness, identify disruptions, and implement corrective actions to improve workflow performance.
• Lead automation initiatives within graphics workflows to improve efficiency and throughput.
• Manage and develop Graphics Account Specialists, including performance reviews, coaching, and development activities.
• Monitor and communicate account performance metrics, including turnaround time, approval cycle time, and process-related issues.
• Manage assigned customer accounts and serve as a primary point of coordination within the Graphics Department.
• Maintain and support continuous improvement initiatives related to training, process development, and account management activities.
• Manage X-Rite color management equipment, including certification and monthly calibration activities.
• Support production teams by reviewing jobs and recommending improvements that enhance printability and manufacturing efficiency.
• Assist with job workflow management, data organization, and inventory system administration as needed.

Requirements

• Bachelor’s degree required; equivalent combination of education and at least 5 years of relevant experience may be considered.
• Minimum of 5 years of experience in customer service, account management, process development, or a related field.
• Experience supporting graphics, packaging, or print-related workflows preferred.

Skills

• Knowledge of account management and customer service processes.
• Experience with process development and continuous improvement initiatives.
• Proficiency in Adobe Creative Cloud and Microsoft Office Suite.
• Strong data management and organizational skills.
• Able to analyze workflow performance and identify process improvement opportunities.
• Effective communication and interpersonal skills.
• Able to lead and develop team members while managing multiple priorities.