Onsite Graphics Manager

About the role

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. This is a temporary contract position.

Responsibilities

• Works in planning the job to service the client and fulfill expectations.
• Reviews all incoming jobs and obtains job specifications from the client or product supplier.
• Schedules and attends planning meetings with client and production when necessary.
• Adds and updates project status in online project management tool.
• Offers creative, constructive ideas and suggestions pertaining to incoming work and discuss alternative ways of producing jobs for quality and cost effectiveness.
• Determines and communicates final artwork due date according to customer needs.
• Updates and reviews projects in client online project management system.
• Works with SGS in plant personnel and suppliers to set up new suppliers in SGS systems and in some instances to resolve invoicing/payment issues providing project and client specific detail.
• Ensures accurate information of design files, layouts and specifications received from customer and/or supplier and coordinates with appropriate in plant personnel.
• Reviews comments in online proofing system from product supplier, 3rd party regulatory and client to ensure all communication are clear for next round of art revisions.
• Communicates with sales, production, and client to relay information and make appropriate recommendations.
• Covers art turnover meetings with SGS Operations Manager(s) and operators to ensure correct transfer of information is given for job completion.
• Advises Production department of any special customer requirements.
• Works with SGS plant to ensure PO numbers are received and quotes are prepared prior to job shipping.
• Informs sales if actual production of job deviates from original plan causing additional costs (i.e., additional system work, unforeseen production problems, etc.).
• Contacts SGS production or client when a problem arises that will affect delivery.
• Handles meetings, emails, and calls from stakeholders regarding status of work in progress.
• Ensures any customer concerns or issues are addressed by advising Customer Service Manager/Account Manager and following up as necessary.
• Has the authority to stop work on a job and / or authorize rework if the quality will not meet customer’s expectations.
• Participates in customer meetings with or without sales staff as an information source and to ensure positive customer relations.

General Location Requirements

• Comply with all SGS standards and applicable regulations.
• Comply with SGS and Client EH&S policies and procedures to maintain a safe work environment.
• Keep work area organized and clean.
• Attend all EH&S training sessions and other company-wide and departmental meetings.
• Follow departmental Standard Operating Procedures.
• Afford assistance with any additional responsibilities, as directed by management.

Experience and/or Educational Requirements

• Minimum of a two-year degree or equivalent experience in the graphic arts industry.
• Must have a minimum of one year experience in project management in the package design, graphics or prepress industry and have experience working directly with clients, buyers, printers, etc.
• Good communication skills to serve as an effective liaison between client, production, and project stakeholders.
• Logical and conceptual thinking skills to correlate job specifications.
• A basic understanding of computers and computer software (Outlook, Excel, Word, ProofHQ).
• Pictures problem solving and decision-making skills.
• Proven customer service skills and ability to deal effectively with difficult customer situations.
• Ability to receive and prioritize multiple inputs on managed projects.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Propelis

Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio. For more information visit: www.SGXgraphics.com

EEO Statement

We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.