Graphic designer Customer Service - Richmond, VA

The role

Translate customer requirements into design and specification for production & install
Use Adobe Illustrator for creating design templates for vehicle wraps, trade show displays, banners, wall graphics etc.
Use CRM (customer relationship management) system to track calls , create estimates, work orders, billing
Coordinate between customers, production and vendors.
Responsible for the quality of all products.

Core Functions

• Translate customer requirements into design and specification for production & install
• Use Adobe Illustrator for creating design templates for vehicle wraps, trade show displays, banners, wall graphics etc.
• Use CRM (customer relationship management) system to track calls , create estimates, work orders, billing
• Cookordination between customers, production and vendors.
• Responsible for the quality of all products.

Required Skills

• Strong communication and listening skills
• Motivated with a great attitude; a desire to help others via an engaging personality

Other Required Skills

• Update social media, newsletter to keep customer informed
• Use of computers, spreadsheets and Artificial Intelligence software

Ideal Candidates

• Will also possess 3+ years of prior Customer Service experience
• 3+ year of Graphic Design using Adobe Illustrator
• Associate’s or Bachelor’s Degree

Benefits

• Paid time off
• Opportunity for advancement