Graphic Designer & Creative Writer [AQ-10858]

About the role

Join our client, a prominent regulated utility dedicated to serving communities and enhancing lives. This organization plays a vital role in delivering essential services, focusing on customer, community, employee, and stakeholder engagement. They are committed to clarity, accuracy, and brand alignment in all communications, operating in a highly regulated environment where precision and empathy are paramount. We are seeking a talented and versatile Graphic Designer / Creative Writer to join a dynamic team.

What You’ll Do

• Craft, edit, and proofread compelling marketing and communications content for a wide array of channels, including customer campaigns, employee communications, newsletters, bill inserts, website updates, social media, email, brochures, fact sheets, presentations, event materials, and signage.
• Design high-quality creative assets for both print and digital platforms, such as flyers, infographics, social graphics, presentations, display materials, advertisements, reports, templates, and branded campaign elements.
• Translate intricate technical, regulatory, operational, and customer service information into clear, concise, and audience-appropriate communications that simplify complex topics.
• Ensure all materials consistently adhere to brand standards, tone of voice, accessibility expectations, plain-language principles, and approved messaging.
• Collaborate closely with subject matter experts across various departments to gather information, clarify objectives, and develop innovative creative concepts that support business goals and enhance customer understanding.
• Support integrated marketing and communications campaigns from initial concept development through final execution, including creative briefs, copy development, layout, design, revisions, and production.
• Develop impactful visual storytelling tools, such as infographics, one-page summaries, process visuals, maps, timelines, and executive-ready presentation materials.
• Review all creative work for accuracy, grammar, visual quality, brand consistency, and strict alignment with regulatory, legal, and operational requirements.
• Manage multiple projects simultaneously, effectively prioritize competing deadlines, and respond constructively to feedback from internal stakeholders.
• Maintain organized creative files, templates, source materials, and final assets to facilitate efficient reuse and robust version control.
• Stay current with the latest design trends, communication best practices, industry issues, accessibility standards, and emerging creative tools to continuously elevate our client’s communications.

Must-Have Qualifications

• Bachelor’s degree in graphic design, communications, marketing, journalism, English, visual communications, or a related field; equivalent professional experience may be considered.
• Demonstrated experience creating both written content and visual designs for business, marketing, communications, or public-facing materials.
• Proficiency with Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and Acrobat.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook.
• Exceptional writing, editing, proofreading, layout, typography, and visual communication skills.
• Strong attention to detail and the ability to meticulously follow brand, legal, regulatory, and accessibility guidelines.
• Ability to manage multiple assignments, meet deadlines consistently, and work collaboratively in a fast-paced environment.
• A compelling portfolio or work samples demonstrating both design and writing capabilities.

Nice-to-Have Qualifications

• Experience in a regulated industry, utility, energy company, public sector organization, or other environment requiring careful review and compliance-sensitive communications.
• Experience developing customer-facing communications related to billing, safety, reliability, infrastructure, energy efficiency, outage preparedness, community programs, or public awareness campaigns.
• Experience creating executive presentations, infographics, campaign toolkits, social media assets, and multi-channel marketing materials.
• Knowledge of accessibility best practices, plain-language writing, AP Style, brand governance, and print production processes.
• Basic photography, video editing, animation, web content, or email marketing experience is a plus.

Core Competencies

• Creative problem-solving: Brings fresh ideas while working effectively within brand, regulatory, and operational parameters.
• Customer-focused communication: Develops content and visuals that are clear, empathetic, and highly useful to customers and stakeholders.
• Accuracy and judgment: Understands the critical importance of precision when communicating about essential services, rates, safety, reliability, and regulatory topics.
• Collaboration: Works effectively with cross-functional teams, reviewers, executives, subject matter experts, and external vendors.
• Project management: Balances multiple creative assignments and deadlines while consistently maintaining quality and consistency.
• Adaptability: Responds quickly and effectively to changing priorities, urgent communications needs, and stakeholder feedback.