Grand Rapids Kroc Center - Welcome Desk Attendant

Responsibilities

• Provide world-class customer service to the community.
• Ensure all customers, clients, and members receive prompt and courteous service with a Christian hospitality attitude.
• Perform point-of-sales (POS) transactions and CCMS functions at the Welcome Desk.
• Carry out all Welcome Desk duties.
• Serve customers, clients, and membership.
• Receive and handle incoming telephone calls, greet visitors, and respond to emails in a friendly and business-like manner.
• Direct calls to appropriate program/staff in a timely manner.

Qualifications

• High school diploma or GED equivalency, or any equivalent combination of training and experience.
• A minimum of 1-2 years’ experience working in customer service and cash handling related industries.
• Excellent computer skills, including experience with Microsoft Office products, cash handling, and register sales.
• Basic computer database application experience is helpful.
• Ability to use new software programs with basic training.
• Command of the English language and excellent verbal and written communication skills.
• Spanish language proficiency preferred.
• Compliance with all applicable business, employment, and copyright laws.
• Upkeep of public appreciation and trust for the fitness industry.
• Maintenance of client information confidentiality.
• First Aid/CPR/AED certification within the first 30 days of employment.