Graduation Technician (S03111)

Montgomery College, Germantown Campus, seeks candidates for a full-time position in the Records and Registration department.

Schedule

• Monday, Wednesday, Thursday, Friday: 8:30 AM – 5:00 PM
• Tuesday: 10:00 AM – 6:30 PM
• Eligible for telework (1 day per week) after probation period; telework eligibility and total days per week subject to change based on operational needs
• Employees must reside in and perform telework from Maryland, Washington, DC, Virginia, West Virginia, Delaware, or Pennsylvania

About the Role

Under general supervision, conduct degree audits to determine student eligibility for graduation, send graduation information to students, and process graduation applications and course substitution forms. Assist Records and Registration staff with grade changes, transcript requests, and course registration. Service is provided through in-person front counter service, phone, video conferencing, and email to students and the general public.

The work involves performing specific rules, regulations, or procedures and typically includes a complete portion of an assignment of broader scope. The work product influences the accuracy, reliability, or acceptability of further processes or services. Duties involve a variety of processes, methods, and decisions, with contacts including the general public, faculty, students, Records and Registration staff, Central Receiving staff, and vendors.

Responsibilities

• Review graduation applications and conduct degree audits to determine whether students have met program requirements
• Enter and maintain prospective graduate information in College systems
• Notify students of their graduation status and order diplomas and certificates for eligible graduates
• Prepare graduation reports for staff, faculty, and administrators
• Develop and maintain the official list of graduates for the commencement program, including honors and Phi Theta Kappa designations
• Provide students with information about graduation requirements, deadlines, and commencement activities through email, mail, phone, and in-person assistance
• Participate in graduation fairs and other activities designed to help students prepare for graduation
• Serve on the Commencement Committee and assist with commencement planning, rehearsals, and ceremonies
• Prepare graduation verification documents and invitation letters for prospective graduates
• Assist students with registration for credit courses and review requests for waivers and special permissions
• Respond to questions about graduation, commencement, registration procedures, course offerings, and academic regulations
• Process requests involving student academic records, including official transcripts and enrollment verification, in accordance with College policies and applicable state and federal requirements
• Receive, review, and process course substitution requests
• Maintain accurate student information while protecting the confidentiality of student records
• Perform other duties as assigned

Requirements

• High school diploma or G.E.D.
• Three years of general office experience
• An equivalent combination of education, training, certification, and experience that provides the knowledge and skills needed to perform the essential duties of the position may also be considered
• Currently authorized to work in the United States and not require employer visa sponsorship

Skills

• Strong customer service skills and a student-focused approach
• Strong attention to detail and the ability to accurately review and enter information
• Effective written and verbal communication skills
• Strong organizational and problem-solving skills
• Ability to manage multiple responsibilities and deadlines
• Ability to work effectively with students, faculty, staff, and administrators from diverse backgrounds
• Ability to understand and apply policies, procedures, and regulatory requirements
• Proficiency with Microsoft Office and other computer applications
• Ability to perform basic calculations and proofread documents for accuracy
• Ability to learn and use the technology and equipment required for the position

Pay

• Hiring range: $24.40 – $31.71 hourly
• Initial salary placement for new hires falls between the minimum and midpoint of the range and is based on relevant candidate experience and internal equity
• Maximum hourly rate for this position: $39.01

Benefits

• Generous paid vacation, sick leave, and paid holidays
• Medical, dental, and vision insurance
• Group legal benefits
• Professional development opportunities
• Retirement plan (Maryland State Retirement System: Pension or Optional Retirement Plan)
• Educational assistance and tuition waiver for employee and dependents
• Wellness programming including onsite gyms, pools, and classes