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Graduate Studies, Front Operations - Federal Work Study Student Assistant

CSUSB Latino Alumni Chapter · San Bernardino, CA · 6 days ago
Management$16.9/hrInternship

About the role

The Student Assistant will support front-office operations by answering phone calls and LiveChat inquiries, greeting and assisting visitors with admissions questions, and helping current graduate students with general inquiries. Responsibilities also include assisting with events, data reporting, and other office tasks as assigned. Additionally, the student will learn about various CSUSB departments to properly direct students to the appropriate resources. This role provides valuable professional experience while contributing to the efficiency of the Office of Graduate Studies.

Responsibilities

  • Under direct supervision, duties include but not limited to: Front desk operations support by answering phone calls and LiveChat inquiries.
  • Greet and assist walk-in visitors with questions about the admissions process.
  • Provide support to graduate students by addressing general inquiries.
  • Assist with planning and coordinating student events, data reporting, and other office tasks.
  • Learn about various CSUSB departments to accurately direct students to the appropriate resources.
  • Receive, log, and process incoming transcripts daily.
  • Perform other duties as assigned to support office operations.

Requirements

  • Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
  • Maintain a 2.0 GPA or greater per semester and cumulative.
  • Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate).
  • International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate).
  • Eligible to work in the United States.

Qualifications

  • Admission or registration as a CSU student.
  • Minimum Qualifications: Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
  • Special Qualification: Admission or registration as a CSU student.

Skills

  • Excellent verbal communication skills.
  • Organizational skills, attention to detail, and the ability to meet deadlines efficiently.
  • Responsibility when handling confidential materials.
  • Proficiency in Microsoft Word, Excel, and Access.

Benefits

This position provides valuable professional experience while contributing to the efficiency of the Office of Graduate Studies. The Student Assistant will support front-office operations by answering phone calls and LiveChat inquiries, greeting and assisting visitors with admissions questions, and helping current graduate students with general inquiries. Responsibilities also include assisting with events, data reporting, and other office tasks as assigned. Additionally, the student will learn about various CSUSB departments to properly direct students to the appropriate resources.

Pay

Anticipated Hiring Range: $16.90 per hour. The compensation offered will consider internal equity and experience among other factors.

Schedule

Work status: Part-Time, Temporary, Seasonal
Academic year available hours: Monday through Friday (8:00 am – 5:00 pm).
Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).

Application Deadline

The application deadline is: August 07, 2026; however, the position may close when an adequate number of qualified applications are received.

Position Information

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.

Student Employees

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Education Code 89521

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended.

Conditions of Employment

  • Background Check: Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes.
  • Driver’s License Check: Possession of a valid Driver's License may be required.
  • I-9: CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
  • Clery Act: In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act.

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