Graduate Assistant, Operations and Academic Recovery

Primary Duties and Tasks

• Work 21-25 hours a week during daytime hours in BEAR Central.
• Serve as a point of reception for students and visitors on the second floor of the library and provide front desk coverage as needed.
• Assist with the peer tutoring program, including the tutor pairing process, tracking data related to these pairings, and assisting with SI and/or group tutoring sessions.
• Assist with the study hall program during the fall and spring semesters, including monitoring attendance and supporting students with sign-in.
• Aid front desk staff and address job-related questions, including scheduling conflicts.
• Meet one-on-one with students whose academic challenges are better addressed outside of a group setting and serve as an academic coach for graduate and undergraduate students.
• Develop working knowledge of the TracCloud platform and assist students and tutors with scheduling and reporting.
• Aid students and tutors in the Academic Recovery Program with developing academic plans, setting goals, and maintaining accountability, and participate in co-curricular workshops.
• Assist with the management process for student staff, including the reconciliation of time sheets.
• Aid in CRLA requirements by conducting tutor and academic coach training.
• Participate in promotional events on campus as needed and complete basic administrative tasks, including copying, filing and data entry.
• Be flexible to work daytime and evening hours. Hours are to be determined based on the needs of the department.
• Perform other duties as assigned.

Required Qualifications

• Admission to a graduate program at Lenoir-Rhyne.
• CRLA Academic Coach certification (acquired in fall semester).
• Highly detail-oriented with excellent organizational skills.
• Ability to multi-task and prioritize.
• Ability to work collaboratively with others in a small office environment.
• Self-reliant and proactive; ability to work with minimal supervision.
• Experience with database management.
• Proficient in MS Office products.
• Scheduling flexibility, including working Sunday hours to support current study hall needs.

Preferred Qualifications

• Passionate about Lenoir-Rhyne University and enthusiastic about sharing this impression with current students.
• Professional and engaging phone, email and face-to-face communication skills.
• Professional appearance and representation of Lenoir-Rhyne University.
• Experience with social media and multimedia creativity.