Graduate Assistant for the Maker Space at The Point

Location: Westerville, OH • Part-time, 20 hours per week • Tuition waiver and bi-weekly stipend available

About the role

Otterbein University is seeking a Graduate Assistant for the Maker Space at the Point. Under the direction of the Executive Director, the Graduate Assistant supports the operation, program, Maker Space, and industry relations within the Point. Must be able to work at least one evening per week.

Responsibilities

• Coordinates operations:
  • Supports the operational needs of The Point
  • Maintains records using online financial and project management support tools
  • Works closely with Facility Administrative Assistant
  • Schedules and leads tours of The Point
  • Meets with potential business partners to sell memberships and/or rent physical space within The Point
  • Assists with management and operations of the Maker Space
• Customer Service:
  • Greets members and potential members, gives tours of Maker Space
  • Assists with checking in, project orders, payments, and liability waivers
• Scheduling:
  • Helps coordinate and schedule student staff, Maker Space training sessions, workshops, and events
• Project management:
  • Uses Smartsheet project management tool daily
  • Monitors timelines to ensure projects are on-track to completion
  • Assigns projects, corresponds with customers, collects payments, processes invoices, assists with collections
• Daily use of cloud-based financial tools:
  • Works with QuickBooks, Stripe, ACH payments, checks, and cash transactions
• Updates website as appropriate, maintains membership page
• Manages student staff
• Supports The Point:
  • Collaborates with the Executive Director to maintain marketing and communication objectives through website support, social media, and other print materials
  • Supports Otterbein Professional Development and Corporate Engagement, including:
    • Providing excellent customer service
    • Tracking engagement
    • Organizing leadership training
    • Communicating with local professionals and corporate leaders via phone, email, and in person
• Assists with supervising student staff

Requirements

• Bachelor’s Degree required
• Acceptance into a Graduate Program at Otterbein/Antioch University (preference given to MBA students)
• Must live locally while classes are in session
• Must be self-motivated and able to work independently
• Must be able to serve as a leader and work as a team member
• Must be able to interact collegially with students, alumni, faculty, staff, and administrators
• Must be committed to customer service
• Experience with project management, customer service, and sales

Skills

• Strong presentation, interpersonal, and communication skills, including competency in verbal and written English grammar
• Excellent customer service skills
• Competent in general math
• Proficient in a Windows-based environment (Word, Excel, and PowerPoint preferred)
• Ability to use general office equipment (PC, copier, telephone, facsimile machine, etc.)
• Excellent attention to detail and sound judgment in unusual/new situations
• Ability to analyze statistical reports and assimilate data into strategic plans
• Exceptionally well-organized, able to multi-task efficiently, and prioritize with little direct supervision
• Able to maintain confidentiality

Physical Demands

• Prolonged periods working on an office PC
• Able to reach and lift up to 40 pounds
• Travel to and transport materials to off-site locations
• Travel throughout the office to use other office equipment
• Effectively communicate with co-workers and other constituencies
• Design, process, and present work essential to completing responsibilities of the position
• Work under deadlines with constant interruptions
• Meet regular and predictable attendance standards
• Work at least one evening per week