Graduate Area Supervisor, Graduate Admissions Processing

Oversee workflows and processes by coordinating and supervising work assignments for graduate admissions operations. Ensure compliance with relevant policies, procedures, and laws. Participate in the interview process, assess and develop training for new and existing employees, and assist other areas as needed. Handle escalated inquiries from students, departments, and staff, and evaluate graduate admissions applications. May also assist in program management and department relations. This is an in-office position; remote work opportunities (up to three days per week) may be available after 90 days with management approval, subject to change.

Responsibilities

• Supervise processes and workflow, including prioritizing daily work activities, evaluating outcomes, and recommending changes.
• Assist in training staff in requisite skills for daily workload management.
• Serve as a resource to identify, research, and resolve problems and complaints.
• Evaluate graduate applications and relevant materials.
• Handle escalated cases and queries.
• Coordinate and oversee task scheduling.
• Build and update resources for the graduate area.
• Provide comprehensive graduate admissions support to staff, students, and departments.
• Assist other areas as requested.
• Perform other duties as assigned.

Requirements

• Five years of experience in a related field, with at least two years in a supervisory role, or equivalency (one year of education can substitute for two years of related work experience).
• Knowledge of related trade or department-specific equipment, systems, and procedures.
• Demonstrated organizational, human relations, and effective communication skills.
• Some areas of assignment may require additional experience, specific licensures, or registrations.

Preferences

• Familiarity with the graduate admissions practices of the University of Utah.
• Proven organizational, human relations, and communication skills.
• Strong written communication abilities, evaluated through provided writing samples.

Pay

$19.25 per hour

Schedule

Full-time, Monday–Friday, 8:00 AM–5:00 PM