Graduate Admission Counselor College of Arts and Sciences

About the Role

This position focuses on guiding prospective graduate students through the admissions process, building recruitment pipelines, and coordinating admissions events for graduate programs in Science, Communication, Education, and the Humanities.

Responsibilities

• Shepherd students from point of inquiry to matriculation, curating the funnel for graduate programs.
• Attend recruitment fairs, including graduate school showcases, career fairs, and corporate/business visits to build the prospect pipeline.
• Streamline all aspects of student visits, including scheduling rooms, faculty, and tours.
• Gather, draft, and edit content for graduate enrollment communication flows.
• Collaborate with faculty to develop new admissions pipelines and expand student diversity.
• Coordinate and run admission events for graduate programs in the College of Arts and Sciences and University-wide events such as Open House and Admitted Student Receptions.
• Provide tours to prospective students.
• Actively participate in general Graduate School and University admission events and initiatives.
• Oversee timely data entry, uploading, and categorization of prospective student applications and academic transcripts into the CRM student information system for all three college’s graduate programs.
• Other duties as assigned.

Requirements

• Bachelor’s degree in relevant academic/professional fields.
• Minimum of one (1) year of experience working with students in a higher education setting.
• Excellent time management and communication skills, both written and verbal.
• Ability to develop and maintain positive working relationships with internal and external constituencies.
• Evidence of commitment to diversity, equity, and inclusion.
• Enthusiasm for helping prospective graduate students navigate the graduate school search process.
• High energy level, strong attention to detail, and compelling presentation skills.
• Able to prioritize workflow and meet deadlines with minimal supervision.
• Ease with multiple modes of communication, including phone, email, and text messaging.
• Evidence of providing a high level of customer service when working with faculty, staff, and students.
• Interest in understanding and supporting John Carroll’s mission to inspire individuals to excel in learning, leadership, and service in the region and in the world.

Preferred Qualifications

• Bachelor’s degree in marketing, communication, higher education, or other related field.
• 2-3 years of experience in admissions, enrollment, or school counseling.
• Demonstrated commitment to exceptional customer service.
• Understanding and ability to articulate the value of a graduate degree.