Admissions - Graduate Admissions Counselor

Metadata: Full-time, exempt position located in Buffalo, NY.

About the role

The Graduate Admissions Counselor (GAC) serves as a guide for prospective graduate students and undergraduate transfer students on ground and online, as they navigate the application and enrollment processes. The GAC engages in all phases of student recruitment and counseling activities, reviews admissions applications, represents the University at recruitment events, and coordinates special on- and off-campus recruitment programs. Regular recruitment travel is concentrated in the Fall and Spring.

Responsibilities

• Initiate and respond to a high volume of inbound and outbound inquiries from a diverse pool of newly applied and admitted students.
• Communicate with newly applied and admitted students via telephone, email, text, and virtual conferences to assist them in making informed decisions by providing timely and accurate information.
• Enhance the student experience by providing high levels of customer service to prospective and new students inquiring about the University, its academic programs, admissions requirements, policies, payment options, and procedures.
• Ensure a positive customer experience by being available, courteous, knowledgeable, and responsive to new student needs and wants.
• Schedule and meet with prospective students to provide a comprehensive overview of the D’Youville value proposition and the benefits of a world-class education.
• Develop relationships with new students by utilizing the CRM to record all interactions and customizing condition-based outreach.
• Collaborate with campus colleagues across the University for the benefit of recruiting students.
• Effectively utilize the customer relationship management platform to adhere to established best-practice business processes that provide relevant information to newly admitted students throughout the discovery and decision-making phase.
• Be open, receptive, and willing to apply coaching feedback.
• Evening and weekend hours may be required.

Requirements

• Bachelor’s degree from a regionally accredited University or College.
• Preference for experience in customer service and/or sales-related environments or higher education.

Skills

• Strong organizational and communication skills.
• Proficiency with current MS Office and social networking practices.
• Experience with CRM software desirable.
• Able to represent and promote the University in a competitive environment.
• Able to identify and recruit students who are desirable enrollees for the University.
• Strong attention to detail.
• Good interpersonal skills as well as a sincere interest in student well-being and success.
• Committed to meeting all goals and objectives as established by the Executive Director of Admissions.
• Exhibit initiative, resourcefulness, and problem-resolution skills.

Pay

$46,500.00 - $48,500.00 annually.

About D'Youville University

D’Youville University, a nationally ranked private university in Buffalo, New York, is transforming lives through a unique blend of academics and holistic development. Committed to promoting a healthy mind, body, and spirit, D’Youville empowers individuals to realize their potential, thrive in their careers, and make meaningful contributions to society.

A dynamic and purpose-driven community located on Buffalo’s vibrant West Side, just blocks from a bustling downtown, D’Youville University is deeply embedded in an energetic, diverse urban landscape. The university offers education across health sciences and business, with a range of degree levels, advanced certificates, accelerated paths, and community-engaged learning experiences. Our dedication to preparing students for successful careers is showcased in our national ranking for social mobility, making us the top private university in the City of Buffalo.

As a D’Youville University Saint, you’ll be joining a collaborative, innovation-driven community committed to academic excellence, social responsibility, and transformative growth.