GPO Membership Operations Specialist

About the role

The Membership Operations Specialist supports high-volume operational workflows within GPO Membership Services. This role performs clearly defined, repeatable tasks with limited autonomy, focusing on case intake, triage, follow-up coordination, and administrative support.

Responsibilities

• Perform case intake and triage, including assignment and duplicate identification
• Manage case follow-ups with stakeholders, particularly contract eligibility approvals pending load
• Ensure accurate case documentation, status updates, and clean closure
• Support audit triage and assist with basic audit preparation tasks
• Absorb enrollment support during high-volume periods
• Respond to basic manufacturer and sales inquiries
• Maintain data integrity across Salesforce and Smartsheet systems

Qualifications

• Strong attention to detail
• Ability to follow structured processes and SOPs
• Comfort managing high-volume, repetitive tasks
• Strong organizational and time management skills
• 1-2 years of experience in an administrative support role, customer service, or sales operations, preferably within a fast-paced environment
• Clear written communication
• Basic technical proficiency (Excel, Salesforce, Smartsheet)