GPL Technical Support Analyst

About This Role

Wells Fargo is seeking a Technical Support Analyst (Business Relationship Support Representative) in Global Payments & Liquidity (GPL) as part of Enterprise Functions. Learn more about the career areas and lines of business at wellsfrfjobs.com.

Required Qualifications

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of technical support experience
• Windows Operating System Fundamentals and Networking Fundamentals
• Understanding of computer networking, including but not limited to, local area networks (LAN), wide area networks (WAN), internet service provision (ISP), internet protocol (IP), local machine and group security policies, firewalls, and web proxy/content filtering
• Advanced understanding of end-user operating systems, Windows 10, and MacOS
• Advanced understanding of settings in web browsers such as Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari
• Advanced understanding of smartphones and tablets, including Apple iOS and Android OS, using both native application and web-based functions
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• CompTIA A+ certification
• Knowledge and understanding of treasury management industry products and services
• Excellent verbal, written, and interpersonal communications skills
• Previous call center experience
• Proven success in problem analysis and resolution with strong attention to detail and accuracy
• Strong organizational skills; ability to multi-task and work in a fast-paced deadline driven environment
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• BS/BA degree in IT, CIS, Engineering or related field

Desired Qualifications

• Advanced understanding of settings in web browsers such as Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari
• Advanced understanding of smartphones and tablets, including Apple iOS and Android OS, using both native application and web-based functions
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• CompTIA A+ certification
• Knowledge and understanding of treasury management industry products and services
• Excellent verbal, written, and interpersonal communications skills
• Previous call center experience
• Proven success in problem analysis and resolution with strong attention to detail and accuracy
• Strong organizational skills; ability to multi-task and work in a fast-paced deadline driven environment
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• BS/BA degree in IT, CIS, Engineering or related field

Job Expectations

• Position hours are Monday - Friday 9:00 AM - 6:00 PM
• This position offers a hybrid work schedule
• This position is not eligible for VISA sponsorship or transfer of VISA sponsorship
• Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities
• Accommodation for applicants with disabilities is available upon request in connection with the recruitment process
• Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company
• They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions
• There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements

Location

1525 W WT Harris Blvd - Charlotte, NC

Schedule

Position hours are Monday - Friday 9:00 AM - 6:00 PM

Pay

Charlotte, NC: $21.63 - $28.37 Hourly range