Government Security Operations Center (GSOC) Communications Systems Operator (CSO) Liaison

Duties & Responsibilities

• Track executive aircraft in flight and assist with communications issues.
• Respond to incident calls involving airborne Mission Communications Systems.
• Provide expert guidance on MCS operations aboard C-32A, C-40B/C, and C-37A/B aircraft.
• Aid onboard Communications Systems Operators with troubleshooting anomalies and outages.
• Use Command and Control tools and secure collaboration platforms to support active missions.
• Cook up with GSOC personnel, airborne crews, network engineers, and external service providers.
• Maintain awareness of communications status and help identify recurring issues and operational trends.
• Review flight-monitoring solutions provided by commercial satellite communications providers.
• Recommend improvements to monitoring, troubleshooting, and incident-response processes.
• Document incident details, troubleshooting actions, status updates, and resolutions.
• Support after-action reviews and trend analysis following mission-impacting events.
• Maintain continuous mission support during assigned shifts, including weekends and federal holidays.

Qualifications

• Clearance Requirement: Must hold an active Top Secret clearance.
• Education: Bachelor’s degree in Information Technology, Telecommunications, Aviation Systems, Engineering, or a related field.
• Experience: Minimum five years of experience supporting airborne communications, mission systems, or command-and-control operations.
• Subject-matter expertise: With the Mission Communications Systems of C-32A, C-40B/C, and/or C-37A/B aircraft.
• Experience: Troubleshooting airborne voice, video, data, or satellite communications issues.
• Experience: Supporting executive airlift, military aviation, or mission-critical operations.
• Experience: Working in a GSOC, network operations center, or comparable operational environment preferred.
• Technical Knowledge: Knowledge of airborne Mission Communications Systems and executive aircraft communications operations.
• Familiarity: With commercial satellite communications, air-to-ground connectivity, and secure communications.
• Understanding: Of incident response, fault isolation, escalation, and operational reporting.
• Familiarity: With Command and Control tools, secure chat platforms, and flight-monitoring systems.
• Ability: To interpret technical status information and communicate troubleshooting guidance to airborne operators.
• Certifications: Relevant aviation communications, network, cybersecurity, or systems certifications preferred.
• Appropriate DoDM 8140.03 certification: May be required based on assigned system access.

Skills

• Strong troubleshooting and operational decision-making abilities.
• Excellent verbal communication and coordination skills.
• Ability to remain effective during high-visibility, time-sensitive incidents.
• Strong attention to detail and documentation accuracy.
• Ability to work rotating shifts in a 24/7/365 environment.
• Ability to perform duties on-site at Joint Base Andrews, Maryland.

Pay

Anticipated salary range is $98,177.00–$108,877.00 per year.

EEO & Affirmative Action Policy

DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.

Pay Transparency Policy

In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Authorization to Share Resume and Personal Information

By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience.