Government Renewal Account Manager, Inside Sales (Remote in US EST & CST)

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We move fast, deliver excellence, and win together. How we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose
• Deliver high-quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth

About the role

Pitney Bowes is seeking a Government Renewal Account Manager for the SendTech Solutions Digital Shipping team. This is a remote, inside sales position based in the Eastern or Central Time Zones in the United States. Qualified candidates must reside in the U.S. and be legally authorized to work without sponsorship now or in the future.

Responsibilities

• Generate, upgrade, and manage the portfolio of our existing government business base through outbound calling (no cold calling involved)
• Adapt to situations that require a strong sales aptitude, follow up on leads, and use effective selling systems and techniques to probe, present, and close sales with existing government clients
• Work with decision-makers to address current needs, resolve issues related to existing lease agreements, or right-size solutions
• Overcome objections by positioning program benefits, features, and the company’s value proposition
• Partner with internal teams to resolve errors and client escalations
• Identify and implement changes needed to improve performance
• Raise the bar for yourself, your team, and the client

Requirements

• Preferred experience working with Government, Non-Governmental Organization, or Non-Profit accounts
• 1+ years of experience executing outbound client calls to consult, assess needs, and recommend appropriate products and services
• Ability to overcome objections effectively to close the sale
• History of consistent and strong follow-up on sales opportunities through phone, fax, and email correspondence
• Confidently initiate outbound sales calls
• Mastery of Customer Relationship Management (CRM) tools (e.g., Salesforce) to plan and document sales activities, customer information, campaign management, account development, pipeline adds, and forecasting

Skills

• Client-centric sales professional with a forward-thinking approach
• Strong sales focus with a commitment to closing deals
• Excellent service orientation within the solutions offered to Pitney Bowes clients
• Champion new ideas, strategies, or concepts to retain business and ensure client satisfaction

About the team

SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies, and applications for small and medium businesses, retail, enterprise, and government clients. Our solutions help simplify and save on sending, tracking, and receiving letters, parcels, and flats. Products include:

• Mail stations: SendPro Series C&P, DI2000
• Smart Lockers
• Machines for automating mail insertion, opening, document creation/printing, and shredding
• SendPro MailCenter: Mailing & Shipping Postage Meter
• PitneyShip Cube

Pay

$21.88 per hour base pay with a $35,000 On-Target Incentive (OTI) available, pursuant to the Pitney Bowes sales incentive plan. This position is eligible for incentive-based earnings, bringing the total on-target earnings (OTE) to approximately $80,500 annually.

Benefits

• Opportunity to grow and develop your career
• Inclusive environment that encourages diverse perspectives and ideas
• Challenging and unique opportunities to contribute to a transforming organization
• Comprehensive global benefits (PB Benefits and Wellbeing Programs)