Government Program Manager

This position can be remote; Eastern Time or Central Time is preferred.

About the role

The Government Program Manager will manage activities along two paths: overseeing the company’s day-to-day government program compliance activities focusing on federal and state funding programs and grants, and driving enhanced program implementation and compliance excellence by streamlining filings and reports. The role requires a collaborative, solutions-focused approach.

Responsibilities

• Act as the day-to-day internal point of contact for program management, supporting internal teams by providing guidance on program rules and helping to align business objectives with program requirements.
• Review and document compliance requirements for each grant and program, including grant applications, agreements, and program regulations; provide relevant details to internal stakeholders and work closely with project managers.
• Conduct account and project billing/invoicing reviews, prepare reimbursement filings with all necessary backup documentation, and respond to government requests.
• Maintain knowledge of the company’s service offerings, service footprints, and targeted customers (fiber optic and wireless technologies), particularly as related to ETC and ILEC areas and funding programs.
• Track program requirements and deadlines; work with internal teams to ensure understanding of requirements and objectives; provide regular progress updates for stakeholders.
• Lead documentation gathering in response to federal program audits.
• Oversee compliance objectives for broadband network expansion, ensuring timely and accurate filings. Familiarity with broadband location and availability reporting to the federal government (e.g., HUBB reporting) is a plus.
• Analyze data and provide high-level Excel reports, including pivot tables, lookups, and other advanced functions.
• Perform other duties as requested.

Requirements

The successful candidate must possess experience in federal USF program compliance within the telecommunications industry (High Cost, E-Rate, RHC, Lifeline) and/or experience with broadband grant programs and requirements. Candidates that do not meet these qualifications will not be considered.

• Minimum 4-6 years of relevant experience.
• Associate’s Degree or higher.
• Experience working across functional groups (legal, accounting, engineering, construction, etc.).
• Experience working with legal documents and reading laws and regulations.
• Experience preparing and presenting executive summaries for approval.
• Experience in setting and meeting schedules/deadlines.
• Experience working in the telecommunications industry.
• Experience managing E-Rate compliance for a service provider.

Skills

• Excellent communication and interpersonal skills.
• Adaptability and analytical skills.
• Mature professional attitude.
• Ability to handle challenging situations and take constructive feedback professionally.
• High level of customer centricity and relationship-building skills.
• Self-motivated, goal-oriented team player with exceptional time management skills.
• Strong problem-solving skills and ability to work collaboratively under deadline.
• Excellent critical thinking skills.
• Detail-oriented with a high level of attention to detail.
• Highly organized and ability to multi-task.
• Proficient in Microsoft Suite (Excel, Word, Outlook, PowerPoint).