Government Guaranteed Lending Loan Operations Specialist

Essential Duties And Responsibilities

• Ensure full compliance with current SBA SOP, USDA program requirements, FDIC regulations, and State Chartered Bank policies.
• Aid in maintaining audit readiness files for SBA, USDA, FDIC, and internal reviews, preparing and presenting supporting documentation.
• Aid with the SBA 1502 remittances and USDA reporting, ensuring accuracy and timeliness.
• Assist in loan bookings and onboarding, assist with all post-closing operational functions for SBA and USDA loans including reviewing loan documentation, payment of guarantee fees, post-closing E-Tran review, USDA system transactions, funding of payments and participations, and keying loan modifications when necessary.
• Add and review new loans to the bank’s core system.
• Ensure loan grades are accurately recorded and maintained.
• Cook with the underwriting, loan officers, portfolio managers, attorneys, and title companies to ensure accurate and timely servicing of the loan portfolio including lien perfection.
• Verify all collateral documentation in file, obtain necessary collateral information not in file.
• Process payments and payoffs.
• Aid in the loan selling process including recording Portfolio Re-Amortization.
• Implement consistent re-amortization procedures for modifications, deferments, and restructuring requests.
• Collaborate with credit and finance teams to ensure all adjustments are documented and auditable.
• Communicate effectively with bank department managers/officers to ensure smooth workflow and positive working relationships.
• Foster a high-performance culture centered on compliance, efficiency, and client satisfaction to provide high quality customer service to the borrowers and internal clients.
• Follow up on recorded documents with the closing attorney.
• Track and monitor collateral perfection, collateral substitution, compliance matters, loan renewals, extensions and modifications with the borrower and attorney.
• Maintain clean, exam-ready loan documentation and data integrity across SBA and USDA systems.
• Process optimization for guaranteed lending operations to increase scalability and reduce risk.
• Drive process automation, technology enhancements, and operational improvements for SBA and USDA programs.
• Stay abreast of system requirements, updates, and opportunities.
• Ensure fast resolution of escalated loan issues while maintaining exceptional service standards.

Qualifications

• Bachelor’s degree in finance, business, or related field preferred.
• 8+ years operations experience, with supervisory or leadership responsibilities.
• Understanding of SBA SOPs, USDA B&I regulations, FDIC guidelines, and State Chartered Bank practices.
• Proficiency in E-Tran, USDA OneRD, loan servicing systems, and Microsoft Office Suite.