Loan Operations Specialist

Description Summary

Responsible for maintaining and reporting proper loan accounting records for the bank while ensuring loan data integrity.

Essential Job Functions

• Ensure the accuracy of all data, financial and otherwise relating to the JHA 20/20 booked loan portfolio.
• Maintain and administer the JHA 20/20 loan modules as well as exception tracking systems and document imaging systems.
• Timely and accurately perform day-to-day loan servicing including: production of periodic statements, loan booking, account reconciliation, lien release tracking, payment application, collateral tracking, fee assessment, interest accruals, loan modifications, collateral holds, balancing the Loan Settlement GL account and internal loan-related DDA accounts, funding of new loans, and monitoring of the accuracy of loan participations.
• Aid in the daily maintenance and posting of data to maintain the integrity of the Loan Portfolio data.
• Review interest rate changes and ensure all adjusted rates are serviced correctly.
• Maintain accuracy of various loan-related reports for end-users such as the bank’s CEO, Board of Directors, Sales Team, Finance Department, Lending Team, external audit partners and regulations (i.e. Reg O, CRA, Risk Rating, Policy Exceptions, and various operational reports, etc.).
• Prepare weekly loan-related reports in electronic format, such as: past due reports, classified asset report, 90 day past due reports.
• Prepare Precision Lender Quality Control reports, Reserve for Bad Debts quarterly report and Quarterly WebEquity ALLL calculation and monthly ALLL calculation in Excel.
• Stay updated on regulatory requirements affecting Loan Servicing and follow established policies and procedures.
• Maintain operational controls: Ensure accurate balancing of loan general ledger accounts assigned to the Bookkeeping area.
• Complete and submit Small Business Administration reports as well as remit fee payments.
• Network with other Jack Henry banks both locally and nationally.
• Participate in Jack Henry user groups, focus groups and educational conferences.
• Submit software enhancement requests, Fix Requests and Customer Work Orders as appropriate and follow through to completion.
• Partner with JH Loan Support to troubleshoot issues as they arise and develop depth on the JHA 20/20 platform.
• Train backup/support staff on loan administration, loan booking, records retention & document scanning as necessary.
• Provide back-up coverage to Bank Operations (wire approval, ACH, account maintenance, and support to other ancillary products maintained by the bank’s operation area).
• Administrator of Mountainseed Appraisal Management, WebEquity, Precision Lender, Laser Pro, Calyx, and Credit Bureau Reporting Agencies.

Job Qualifications

• High School diploma
• Three to five years of banking experience in like area
• Ability to retain confidential information
• Very Strong Excel, Word and Outlook skills
• Document scanning & indexing experience with software such as Synergy or the ability to learn
• Strong time management
• Strong analytical skills
• Ability to meet deadlines and manage competing priorities
• Adaptable, willing to accept change
• Ability to work independently
• Ability to perform several tasks concurrently with tact and professionalism
• Excellent customer relation skills, including proper phone etiquette