Government Account Executive

Responsibilities

• New Sales activities: Utilize contact list to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business. Sustain monthly call goals as expectations dictate.
• Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Complete Customer account maintenance resulting from account reviews. Provide account analysis to determine up-sell and renewal offers. Supervise and resolve customer issues. Track individual account activity and results.
• Extensive data entry, system navigation, and utilization required, including independent analysis and sophisticated decision making related to information. Accuracy and efficiency in data entry required.
• Successfully completes continuous training to maintain knowledge of products, services, and sales approaches. Uses automated knowledge system, as well as any training tools provided to deliver outstanding service to meet T-Mobile’s efficiency and quality standards.
• Achieves productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives.
• Demonstrates positive and coordinated behavior with customers and coworkers. Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.
• Disburses adjustments and credits as appropriate within established limits and criteria.
• Supports team initiatives and creates an inclusive environment.

Qualifications

• Bachelor’s Degree preferred
• 2-4 Years: Selling To Government (State And Local) Accounts
• Less Than 2 Years: Extensive Customer Service Experience
• Less Than 2 Years: Business Markets Sales Experience
• Less Than 2 Years: Wireless Industry Sales Experience
• Less Than 2 Years: Telesales Or Technical Sales Experience
• Microsoft Excel
• Customer Happiness
• Attention To Detail
• Communication Skills
• Presentation Skills
• Problem Solving
• Analysis

Benefits

• Competitive base pay plus commission potential
• Benefits for part-time and full-time associates
• Medical, dental and vision benefits
• Matching 401(k)
• An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount
• Generous paid time-off programs
• Phone service discounts
• Education reimbursement
• Serious growth potential for your career
• Fun, fast-paced environment