Governance & Policy Specialist (Volunteer)

About the role

The Governance & Policy Specialist (Volunteer) role at Mentor A Promise (MAP) bridges policy and execution, ensuring that organizational policies are translated into clear, functioning operational systems across the organization.

Responsibilities

• Translate organizational policies into clear, actionable workflows
• Ensure policies are aligned with real operational practices
• Support rollout and integration of policies across teams
• Ensure consistency in how processes are executed across divisions
• Identify inefficiencies, gaps, or inconsistencies in workflows
• Standardize processes to improve clarity and execution
• Work with PromiseShield to align operations with compliance requirements
• Collaborate with program, HR, and tech teams to integrate policies into workflows
• Ensure policies are consistently applied across all departments
• Develop and maintain standard operating procedures (SOPs)
• Create clear, structured internal documentation
• Ensure accessibility and usability of operational guides
• Identify opportunities to streamline operations
• Improve efficiency and reduce duplication or confusion
• Support scalable systems as MAP grows
• Track implementation of policies and processes
• Identify areas where execution is not aligned with expectations
• Support corrective actions and operational improvements
• Support teams in understanding and applying operational processes
• Aid in developing guidance materials for internal use
• Reinforce clarity, consistency, and accountability
• Maintain clear, timely communication across teams
• Coordinate work via Google Workspace and operational systems

Requirements

• Strong organizational and systems-thinking skills
• Ability to translate concepts into clear, executable processes
• Attention to detail and consistency
• Strong communication and coordination skills

Qualifications

• Required:
• Experience in operations, process improvement, or program coordination
• Experience developing SOPs or workflow systems
• Experience in nonprofit or multi-team environments
• Alignment with MAP’s mission and dignity-centered values
• Preferred:
• Interest in organizational design and systems building

Commitment

This is a volunteer role requiring approximately 5–10 hours per week with a minimum 6-month commitment. It is a hybrid / remote position.

What You’ll Gain

• Experience building and optimizing operational systems
• Exposure to cross-functional organizational design
• Collaboration with leadership and multiple divisions
• Professional references and letters of recommendation
• A meaningful role strengthening execution and scalability

How to Apply

Interested candidates must apply directly through Idealist and submit:

• Resume (required)
• Cover letter (required) describing experience in operations, systems, or process improvement