Governance & Operations Manager

Responsibilities

• Establish and maintain robust governance frameworks and drive effective change management across the organization.
• Ensure all projects and transformation initiatives are delivered efficiently, within scope and budget, and with a focus on continuous improvement and stakeholder engagement.
• Support sustainable growth, operational excellence, and a resilient organizational culture by combining governance discipline with change leadership.
• Enable consistent, disciplined project delivery through process, governance, and structured execution.
• Partner with leadership to ensure projects support strategic goals and drive long-term value for the business.
• Leverage insights and proactive planning to steer execution in a way that enhances both operational excellence and strategic impact.
• Oversee and ensure that various marketing projects are completed on or ahead of schedule by implementing disciplined project management practices and monitoring progress against established timelines.
• Manage project budgets, ensuring financial controls are in place and projects are delivered within approved budgets.
• Track and manage deviations from initial SGM requirements, ensuring alignment with strategic objectives and minimizing scope creep.
• Absorb and optimize the allocation and utilization of project staff and resources across teams, ensuring efficiency and readiness for change.
• Lead the identification, escalation, and rapid resolution of risks and issues, fostering a proactive and resilient project environment.
• Provide leadership with an aggregated view of all ongoing projects' health (on-track, at-risk, etc.), enabling data-driven decision-making and prioritization.
• Champion change management by developing effective communication strategy, stakeholder engagement, and launching new tools and structures that are easily adoptable by the Marketing team.
• Partner with senior leadership to ensure all projects and change initiatives support strategic organizational goals and long-term value creation for Marketing.
• Coach and mentor teams on governance, project management, and change management best practices to enhance organizational maturity, team unity, and cohesive approach.
• Identify and build strategic relationships with key stakeholders across SGMs and Growth office, understanding their planning, processes, tools, and other requirements for collaborating in identifying valuable solutions.
• Lead the Delivery Management function, managing a large dynamic team of Marketing professionals, and is accountable for overall performance and strategic direction including resource planning and delivery quality.
• Develop trainings tools/methodologies to assist the team in defining future marketing priorities and effectively manage culture transformation to achieve the end results.

Qualifications

• 10+ years of experience in project management and change management.
• Bachelor's degree in management, finance or related discipline, master's degree preferred.
• Strong experience in leading bigger teams and collaborating effectively with diverse stakeholders.
• Experience in leading projects and the team in a highly paced environment through change.
• Strong understanding with project management approaches, tools and phases of the project lifecycle and change management.
• Able to work effectively at all levels of an organization, organized with a natural inclination for planning strategy and tactics.
• Proven experience in project governance, change management, or a related leadership role.
• Demonstrated ability to lead cross-functional teams and manage complex portfolios.
• Excellent communication, stakeholder engagement, and problem-solving skills.
• Understanding of Agile methodology and experience in Workfront are preferred.
• Able to work effectively in a fast-paced environment, with the ability to travel 10% of the time, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.