Gourmet Market Manager - Graziano's Aventura Market

About the Role

The Gourmet Store Manager oversees daily operations of our market, focusing on team development, performance management, and maintaining high service standards.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Train and develop all new front-of-house (FOH) and back-of-house (BOH) employees.
• Maintain a guest-focused approach in all duties.
• Ensure operational expenses and costs align with budgets and profit goals.
• Develop and train front-of-house staff.
• Delegate tasks for ordering supplies and follow up to ensure accuracy.
• Perform weekly and monthly inventories; update beverage prices on spreadsheets.
• Enforce sanitary practices for food handling, cleanliness, and maintenance of kitchen and dining areas.
• Ensure compliance with operational standards, company policies, and federal/state/local laws.
• Maintain a professional market image, including cleanliness, uniforms, and appearance standards.
• Deliver positive guest service and address complaints to turn dissatisfied guests into returning customers.
• Implement proper security procedures to protect team members, guests, and company assets.
• Ensure a safe working and guest environment to reduce injury and accident risks.
• Complete accident reports promptly if a guest or team member is injured.
• Assist in menu planning, development, and meal specials.
• Enforce proper cash management controls for all F&B staff, per policy.
• Manage shifts, including decision-making, scheduling, attendance logs, service standards, product quality, and cleanliness.
• Investigate and resolve complaints regarding food quality and service.
• Communicate operational information and procedural changes to team members.
• Develop team members through ongoing feedback.
• Maintain an up-to-date staffing plan with trained and competent individuals.
• Understand all department policies, standards, and procedures.
• Be familiar with resort services, amenities, and outlets.
• Available for work assignments outside of customary hours, including evenings, weekends, holidays, and catering events.
• Comply with all Store Market policies and procedures as communicated by management.
• Fill in where needed to ensure guest service standards and efficient operations.
• Work effectively with the Human Resources Director on proper documentation and performance management.

Requirements

• Bachelor’s degree in Business Administration preferred.
• At least two years of experience in retail administration, preferably in market management, with increasing levels of responsibility.

Skills

• Exceptional customer service and managerial skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to prioritize tasks and delegate when appropriate.

Physical Requirements

• Prolonged periods of standing.
• Ability to lift up to 50 pounds at a time.