GOTO (Food Expeditor)
Position Overview
The Go To is a Front of the House Associate who supports all other FOH Associates, especially Servers, ensuring Guest Satisfaction in the areas of Speed of Service and Accuracy of Orders.
Position Responsibilities
Work as part of a team, communicating clearly and constructively.
Act as the FOH liaison between your FOH Associates and the Heart of House (HOH) Associates.
Primarily support Servers by:
Completing final garnish of plates
Ensure plate presentation to Guest is 100% according to Silver Diner specs
Ensure Guest's requests for plated items have been met
Organize orders
Ensure timely pick-up by Servers & delivery to Guests
Communicate with HOH Expo to:
Ensure menu item cook times are correct (max. 15 mins for entrees)
Ensure menu items are 100% according to Silver Diner specs
To ensure appropriate delivery times, as volume allows, deliver food to Guests at the counter, and where feasible, run food to tables
Note: During non-peak hours, the GoTo's responsibilities will be handled by Servers directly please:
Ensure your is properly stocked
Communicate with the Servers you are leaving ensuring they are set up for success.
Be on time for work
Maintain a positive, fun-oriented attitude to your work
Keep yourself, your uniform and your station sparkling clean at all times
Strictly follow all uniform standards
Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order
Know and ensure delivery of the Silver Diner Brand
Cost Balancing: Full knowledge of all menu item specs.
Keep the window organized with a focus on lead tickets and 're-cooks'
Cross-train for Soda to assist this station when needed
Key Tasks
Support Servers, other Associates and Managers
Set-up station at the start and end of each shift according to Silver Diner standards
Organize, garnish and present all menu items according to Silver Diner spec.
Clean and stock as you go
Perform any additional duties or tasks as reasonably assigned by managers.
Performance Measures
Cost Balancing: Delivery times (15min. or less)
Quality of plate presentation
Timeliness of re-cooks
Sales Brand: SMG Speed of Service Scores
SMG Accuracy of Order Scores
Cleanliness of station
People: Feedback from Associates, Guests & Managers
Your own satisfaction & joy in your work
Required Education
Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. While degrees are advantageous they are not required.
Required Experience
Minimum: 1-2 years experience in the restaurant or hospitality industry.
Prior experience as a Food Runner or Server is a plus but not required.
Desired Characteristics
Exceptional aptitude for Guest Service
Passion for Quality in all products
Good memory
Clear communicator
Sense of urgency
Able to multi-task
Strong organizational skills
Able to meet all schedule requirements
Physical Requirements
The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures.
It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 50 pounds, and stand/walk on hard surfaces for 10-12 hours per day.
Benefits
Medical, dental, and vision insurance.
401K plan.
Employee Assistance Program.
Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more!
Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within.