GOTO (Food Expeditor)

Position Overview

The Go To is a Front of the House Associate who supports all other FOH Associates, especially Servers, ensuring Guest Satisfaction in the areas of Speed of Service and Accuracy of Orders.

Position Responsibilities

• Work as part of a team, communicating clearly and constructively.
• Act as the FOH liaison between your FOH Associates and the Heart of House (HOH) Associates.
• Primarily support Servers by:
  • Completing final garnish of plates
  • Ensuring plate presentation to Guest is 100% according to Silver Diner specs
  • Ensuring Guest's requests for plated items have been met
  • Organizing orders
  • Ensuring timely pick-up by Servers & delivery to Guests
• Communicate with HOH Expo to:
  • Ensure menu item cook times are correct (max. 15 mins for entrees)
  • Ensure menu items are 100% according to Silver Diner specs
  • To ensure appropriate delivery times, as volume allows, deliver food to Guests at the counter, and where feasible, run food to tables
• Note: During non-peak hours, the GoTo's responsibilities will be handled by Servers directly please:
  • Ensure your is properly stocked
  • Communicate with the Servers you are leaving ensuring they are set up for success.

Brand Delivery

• Be on time for work
• Maintain a positive, fun-oriented attitude to your work
• Maintain cleanliness of self, uniform, and station
• Follow all uniform standards
• Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order
• Know and ensure delivery of the Silver Diner Brand

Cost Balancing

• Full knowledge of all menu item specs.
• Keep the window organized with a focus on lead tickets and 're-cooks'
• Cross-train for Soda to assist this station when needed

Key Tasks

• Support Servers, other Associates and Managers
• Set-up station at the start and end of each shift according to Silver Diner standards
• Organize, garnish and present all menu items according to Silver Diner spec.
• Clean and stock as you go

Other Duties & Tasks

Perform any additional duties or tasks as reasonably assigned by managers.

Performance Measures

• Cost Balancing: Delivery times (15min. or less), Quality of plate presentation, Timeliness of re-cooks, Sales Brand: SMG Speed of Service Scores, SMG Accuracy of Order Scores, Cleanliness of station, People: Feedback from Associates, Guests & Managers, Your own satisfaction & joy in your work

Required Education

Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education. While degrees are advantageous they are not required.

Required Experience

• Minimum: 1-2 years experience in the restaurant or hospitality industry.
• Prior experience as a Food Runner or Server is a plus but not required.

Desired Characteristics

• Exceptional aptitude for Guest Service
• Passion for Quality in all products
• Good memory
• Clear communicator
• Sense of urgency
• Able to multi-task
• Strong organizational skills
• Able to meet all schedule requirements

Physical Requirements

• The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures.
• It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 50 pounds, and stand/walk on hard surfaces for 10-12 hours per day.

Benefits

• Benefits: Medical, dental, and vision insurance.
• 401K plan.
• Employee Assistance Program.

Perks

• Referral Bonus Program.
• Meal Discounts.
• Gym membership discounts, work shoe discounts and more!

Opportunity for Growth

• We offer the opportunity for growth, including becoming a trainer, supervisor, and manager.
• Over 60% of our managers and 100% of our GMs were promoted from within.

Keyword

GOTO (Food Expeditor)