Goodwill Vermont Donation Center Supervisor

About the role

The Donation Center Supervisor works under the direction of the Store Manager and Assistant Store Manager to maintain efficient backroom operations and is responsible for providing outstanding customer service while maintaining a clean, organized, and safe donation center.

Responsibilities

• Relieve donation and production attendants at peak times.
• Listen to customer complaints and resolve problems.
• Stocks shelves, counters, bins, and racks with the merchandise.
• Receives donations, provides donation receipts, and assists donors.
• Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip.
• Deposits funds at a bank.
• Affords assistance in the performance management and hiring process (documentation, interviewing, reviews, etc.).
• Affords assistance in the general store management/operations.
• Opens/closes store; secures all store premises, including building, where applicable.
• Maintains store premises.
• Supervises personnel and oversees the training and safety of teammates in the absence of Managers.

Requirements

• Prior retail/customer service/warehouse experience.
• Mathematical and literacy skills to support job duties.
• Ability to work a flexible schedule based on business needs, including evenings and holidays; Weekends are required.
• Computer literacy to help with job duties.
• High school diploma, GED, HiSET, or equivalent.
• Criminal background check that meets agency standards.
• Valid Driver’s License with a safe driving record and insurance meeting agency standards.

Qualifications

• Self-motivated, positive team player with high integrity.
• Eager to lead back-end operations.

Skills

• Customer service skills.
• Warehouse/industrial skills.
• Supply chain, logistics, or assembly line experience.

Benefits

• Medical, Dental, and Vision insurance offered (offered for full and part time).
• 403(b) retirement plan with Employer Match.
• Employer Paid Short & Long Term Disability.
• Employer-paid Life Insurance.
• Generous Paid Time Off Plan.
• 50% Employee discount at Goodwill stores in ME, NH & VT.
• Local community discounts (Anytime Fitness, Irving, Verizon, Town Fair Tire, and many more).