Goodwill Training Manager

About the Role

This position effectively divides time to accomplish both Training Manager and Store Manager duties.

Responsibilities

Training Manager Duties

• Acts as trainer for new managers by hosting them at the home store, setting an example, and providing hands-on training.
• Coordinates training to ensure new managers receive all scheduled training.
• Provides feedback to trainees throughout the training process.
• Partners with Training Director and Retail Director to keep all parties informed of trainee progress.
• May act as mentor to new managers following completion of the training program.
• Comfortable providing training and sharing training documents in-person, via phone, or using online platforms.

Store Retail Manager Duties

• Manages daily operations of the assigned retail store.
• Models professional boundaries with staff, participants, and the public.
• Builds strong working relationships.
• Responsible for maintaining cleanliness, merchandising, and inventory.
• Maintains store in an orderly fashion, rotates merchandise, and oversees production and pricing of merchandise.
• Manages inventory for maximum return on product.
• Operates store and plant efficiently to meet net income goals indicated on the annual budget.
• Supervises and trains all store personnel, including new team members.
• Ensures store safety.
• Assures a high level of guest and donor service.
• Ensures Easter Seals-Goodwill policies and procedures are uniformly followed.

Requirements

• Sensitive to guest needs and wishes.
• Ability to work effectively with people with disabilities or other special needs preferred.
• Must have computer experience and be competent in internet use and a variety of computer software applications.
• Prefer experience with profit and loss, sales, or cost management accountability.
• Must have strong interpersonal, communication, monetary, organizational, and decision-making skills.
• Must be able to read, write, and speak the English language to communicate with staff and guests.

Physical Requirements

• Ability to move independently or with reasonable accommodation within the facility and community.
• Must be physically and mentally able to perform all job requirements.
• Able to lift and carry 20-100 pounds with team lifting or mechanical assistance.
• Able to stand, stoop, bend, or carry for extended periods.
• Tolerance to extreme changes in temperature and humidity.
• Must be able to work flexible hours, evenings, and weekends or longer shifts if needed.
• May be required to work more than 40 hours per week.
• Occasional overnight travel and weekend work required if applicable.
• Must have reliable transportation, a good driving record, valid driver’s license, and proof of personal vehicle insurance.
• All positions require the completion of a background check; acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Qualifications

• High school diploma or equivalent.
• 3-5 years of retail or comparable management experience.

Benefits

• Comprehensive and competitive benefits package including medical, vision, and dental insurance.
• Voluntary products.
• Paid Time Off (PTO).
• 401(k) retirement plan with up to 4% employer contribution.
• Tuition assistance.
• Flexible Spending and Health Savings Accounts.
• 10% discount on ESGW services.
• Employee wellness program.
• 30% discount at Goodwill stores.

Easterseals-Goodwill is a 501(c)(3) nonprofit organization and a qualifying employer for the Public Service Loan Forgiveness (PSLF) program. Under PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.