GOODWILL STORE SUPERVISOR

Full-time, hourly position starting at $17/hour. Onsite role requiring availability Monday through Sunday between 9:00 a.m. to 6:30 p.m., including every other weekend.

About the Role

Lead shift-level execution by ensuring excellent customer service, staff productivity, and operational readiness during assigned shifts.

Responsibilities

• Lead and supervise associates during assigned shifts.
• Ensure consistent customer service standards on the floor and at POS.
• Manage POS opening/closing and cash controls including banking.
• Deploy staff effectively to meet service and productivity needs.
• Coach associates on service, productivity, and standards.
• Maintain store readiness, safety, and visual standards during shifts.
• Open and/or close the store as a key holder.
• Manage schedules and breaks during assigned shifts.

Key Metrics

• Shift-level POS variance
• Sales per labor hour (shift-level)
• Floor readiness and merchandising audits
• Customer service observations
• Attendance and turnover on assigned shifts

Requirements

• High school diploma or general education degree (GED).
• Ability to interact and communicate with customers, donors, and other team members.
• Ability to work in an environment consisting of odors, dust, and extreme fluctuations in temperature.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Knowledge of First Aid and safety.
• Valid driver’s license and proof of insurance required to drive an ESGWND vehicle or personal vehicle on company business.

Working Conditions

• Must be able to accommodate two-hour periods of standing, twisting, bending, reaching, and sitting.
• Must be able to lift 35 lbs. without assistance.