Goodwill Store Associate P/T

SUMMARY

Goodwill Store Associate may be trained on all non-management aspects of store operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Sort, price and display quality merchandise for sale in the store.
• Meet quality and quantity production standards, to maximize sales revenue.
• Properly discard unsellable merchandise to appropriate containers, i.e. Outlet, Salvage, Trash, etc.
• Maximize used goods processing through the proper application of Goodwill techniques, including sorting, preparing and pricing items for sale.
• Follow store rotation schedule by completing pulls at scheduled times in assigned areas of the store.
• Ensure that quality customer service is provided in a timely and courteous manner to all shoppers, donors and other employees.
• Avoid telephone customer relations activities.
• Assist in maintaining sales floor appearance, cleanliness and shopping environment including, but not limited to, floor care, fitting rooms, cash register and customer service areas, aisles, trash receptacles, lights, restrooms, glass showcases, window ledges and doors and maintain an odor free environment.
• May be required to assist with general light maintenance on immediate grounds such as building exterior and parking lot, including but not limited to, windows, doors, sidewalks, parking lot lights, dumpster area, landscape, stray shopping carts, store entry and signage.

CUSTOMER SERVICE

• Assist shoppers on the sales floor in locating and selecting merchandise.
• Complete sales transactions on the POS system with accuracy and in a timely manner.
• Accept donations from donors by greeting them at their vehicles and assisting to carry donated items into the store. Always offer a receipt for donated merchandise.
• Aid shoppers by carrying larger, heavier items to their vehicles after sales transactions have been completed, as appropriate.
• Demonstrate good judgment at cash wrap by protecting Agency assets such as cash, jewelry, etc.

SAFETY, SECURITY AND LOSS PREVENTION

• Assist in maintaining store and surrounding premises to keep clean and free of safety hazards.
• Adhere to all safety, health and emergency procedures.
• Utilize designated staging area for "Z" racks that are filled with merchandise to be hung on the sales floor.
• Keep aisles, corridors and production areas free of clutter and unobstructed to provide building occupants with a clear path to exit building in an emergency situation.
• Secure sharp objects such as knives in a secured area for display. Ensure that breakable objects are handled carefully and are properly displayed.
• Utilize required PPE when completing assigned tasks.
• Spread ice melt on all sidewalks and pathways used by customers and staff when weather conditions create potentially slippery conditions prior to the store opening and throughout the business day, as assigned. Shovel sidewalks, loading docks and donor area to keep clear of ice and snow, as assigned.
• Report observations or suspicions of theft and other wrongdoing.
• Assist with proper loading/unloading of trucks, use of seals and documentation on intra-office shipping memos for internal transfer of goods, in accordance with Agency procedures.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Education and/or Experience: High school diploma or general education degree (GED)** preferred, not required; and one to three months related experience or training; or equivalent combination of education and experience.
• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to communicate with customers in one-on-one situations.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with standardized situations with only occasional or no variables.
• Other Skills and Abilities: Ability to operate hand truck, straddle stacker, electric pallet jack, or other material handling equipment that may be available at the retail location.
• Physical Demands: While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; and risk of electrical shock. The noise level in the work environment is usually moderate and typical of a busy retail environment.

REQUIREMENTS FOR PERSONAL PROTECTIVE EQUIPMENT (PPE)

• Protective eyewear must be worn at all times while preparing cleaning solution for floor cleaning machine and while dispensing fluid into the machine.
• Protective gloves (cloth/leather) and eyewear must be worn at all times while using push-stick to propel material into trash compactor.
• Latex or Nitrile gloves are made available for any employee engaged in sorting credentials but are not required.
• Protective gloves must be worn when handling pallets and boards stacked between gaylords to prevent puncture or laceration from splintered wood.