Goodwill Store Associate P/T

SUMMARY

Goodwill Store Associate may be trained on all non-management aspects of store operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under general supervision of the Store Manager or manager-in-charge, the Retail Store Associate is responsible for assisting in the overall store operations including receiving and processing donations from donors; completing sales transactions on the POS system; displaying items on and pulling items from the sales floor; and general maintenance and store operations to provide a safe, clean and welcoming environment for donors and shoppers.

STORE OPERATIONS

- Sort, price and display quality merchandise for sale in the store. - Meet quality and quantity production standards, to maximize sales revenue. - Properly discard unsellable merchandise to appropriate containers, i.e. Outlet, Salvage, Trash, etc. - Maximize used goods processing through the proper application of Goodwill techniques, including sorting, preparing and pricing items for sale. Meet or exceed production goals on a consistent basis. - Follow store rotation schedule by completing pulls at scheduled times in assigned areas of the store. - Ensure that quality customer service is provided in a timely and courteous manner to all shoppers, donors and other employees. Be available for telephone customer relations activities. - Assist in maintaining sales floor appearance, cleanliness and shopping environment including, but not limited to, floor care, fitting rooms, cash register and customer service areas, aisles, trash receptacles, lights, restrooms, glass showcases, window ledges and doors and maintain an odor free environment. - May be required to assist with general light maintenance on immediate grounds such as building exterior and parking lot, including but not limited to, windows, doors, sidewalks, parking lot lights, dumpster area, landscape, stray shopping carts, store entry and signage.

CUSTOMER SERVICE

- Assist shoppers on the sales floor in locating and selecting merchandise. - Complete sales transactions on the POS system with accuracy and in a timely manner. - Accept donations from donors by greeting them at their vehicles and assisting to carry donated items into the store. Always offer a receipt for donated merchandise. - Assist shoppers by carrying larger, heavier items to their vehicles after sales transactions have been completed, as appropriate. - Demonstrate good judgment at cash wrap by protecting Agency assets such as cash, jewelry, etc.

SPECIAL REQUIREMENTS

- Will typically be required to work regular weekend (i.e. Saturday, Sunday), holiday and evening hours customary to the retail trade.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED)** preferred, not required; and one to three months related experience or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to communicate with customers in one-on-one situations.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with standardized situations with only occasional or no variables.

OTHER SKILLS AND ABILITIES

Ability to operate hand truck, straddle stacker, electric pallet jack, or other material handling equipment that may be available at the retail location.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel. The employee frequently is required to walk, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. The employee is regularly required to assist customers when unloading bags and boxes of donations from their vehicle and carrying purchases to their vehicle. Employee may also be required to assist customers with handling of donations or purchases of large and heavy items such as furniture and appliances (e.g. microwave oven, television, computer equipment, etc.). Additionally, employee is required to place large objects on the sales floor for display or in a crate or cart for disposal. A hand truck should be used whenever possible to move large/heavy objects. The assistance of additional staff must be sought when lifting such objects, whenever feasible, and proper lifting techniques must be applied.

WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; and risk of electrical shock. The noise level in the work environment is usually moderate and typical of a busy retail environment.

Equal Opportunity Employer