Good Hands Repair Network - Repair Consultant - Remote (EST/CST)

About the role

Candidates in Eastern and Central Time Zones are preferred. The GHRN Repair Consultant guides repair process management for the Good Hands Repair Network (GHRN) and manages moderately complex repair issues within the GHRN. This individual monitors assigned work, documents claim files, and responds to shop, customer, and internal inquiries. Designated individuals may also analyze network performance and capacity to optimize the GHRN footprint.

Responsibilities

• Guides repair process management for the Good Hands Repair Network (GHRN)
• Manages moderately complex repair issues within the GHRN
• Makes sure assigned work is monitored
• Documents claim files
• Responds to shop, customer, and internal inquiries
• Analyzes network performance and capacity to optimize the GHRN footprint (if designated)

Qualifications

• Must have auto technical repair knowledge in a collision repair setting, including an understanding of repair methodology, repair processes, and the ability to discern related and unrelated damages
• Prior experience using an auto estimating program such as: CCC One and a strong auto damage analysis background (12 months preferred)
• Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred
• Familiarity with insurance policies, coverage, and repair processes
• Candidates in Eastern or Central Time Zone preferred

Skills

• Claims Processing
• Negotiation
• Problem Solving
• Researching

Benefits

Competitive pay with needed support for continuous development and career advancement. Flexibility in scheduling and a time off policy that helps support your work/life balance. Initial and ongoing training to get you proficient in your new role. Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

Pay

$60,000.00 - $117,700.00 annually

Schedule

This is a remote, home-based position. Your home office does not need to be near an Allstate office, but you must reside in the United States.

Additional Responsibilities

• Serves as primary liaison between the GHRN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs
• Aids in resolving moderately complex agent and vendor inquiries relating to claims
• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations, and decision-making process
• Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information, and observations to management
• Researches, recommends, and explains alternative parts in a basic and occasionally moderately complex claim

Work Location

This is a remote, home-based position. Your home office does not need to be near an Allstate office, but you must reside in the United States.

Notice of Licensing Requirement

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire. If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Notes

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Joining Our Team

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Equal Opportunity Employer

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.