Good Hands Repair Network Inside Technician Consultant

About the role

The role involves driving sales growth by engaging with interested prospective customers, primarily through inbound calls and proactive outbound calls with active insurance shoppers. Enjoy competitive compensation with a base salary plus uncapped performance-based incentives, selling reputable products from Allstate and its family of brands.

Responsibilities

• Uses technical skills experience to ensure invoices reviewed are timely and proper
• Researches and responds to moderately complex and occasionally complex customer/vendor communications, concerns, conflicts or issues
• Advises management on coaching and mentoring opportunities
• Aids in assessing unit needs for training and development
• Analyzes mitigation, abatement and remediation bills to assess appropriateness of charges and detect duplicate billings
• Reinspects or reviews vendor mitigation, abatement, remediation or estimates, makes corrections and recommendations and determines correct settlement amounts
• Analyzes usage of mitigation, abatement, and remediation vendors and identifies ways to improve usage and vendor partnerships
• Develops, manages and audits relationships with vendors in the Allstate preferred vendor network
• Files documentation and reports
• Sums up documents and enters into claim system notes Documents a claim file with notes, evaluations and decision making process

Qualifications

• This role requires working a Pacific Time Zone schedule. Applicants from Pacific and Mountain time are preferred.
• Property claims experience with mitigation, restoration, and abatement, including reviewing invoices and estimating settlement amounts
• Strong organizational skills, in pending assignment management
• One to two years of estimate proficiency in Xactimate preferred
• IICRC certifications are a plus
• Strong communication and customer focus, with the ability to explain decisions clearly and interact with empathy
• Negotiation and vendor management skills, including resolving issues, addressing discrepancies, and partnering effectively with vendors
• Analytical and problem-solving skills, with the ability to review data, identify billing issues, and make sound decisions independently

Skills

• Analytical Thinking
• Claims Review
• Critical Thinking
• Customer Service
• Negotiation
• Property Insurance Claims
• Talent Negotiation
• Time Management

Benefits

No specific benefits are mentioned in the job posting.

Pay

Compensation offered for this role is $53,500 – $77,800 and is based on experience and qualifications.

Schedule

The role requires working a Pacific Time Zone schedule.