Auto Damage Consultant - Good Hands Repair Network - Remote

About the role

The Good Hands Repair Network - Auto Damage Consultant independently manages complex repair issues, evaluates the quality and accuracy of claim handling and estimating work completed by the claim’s organization within GHRN. Under limited supervision, this role exercises increased judgment, autonomy, and responsibility while supporting customer experience, repair quality, and operational efficiency.

Responsibilities

• Have auto technical repair knowledge in a collision repair setting, including an understanding of repair methodology, repair processes, and the ability to discern related and unrelated damages.
• Completes virtual reviews of vendor repair estimates and other assigned claims to ensure adherence to estimating best practices and process and documentation compliance.
• Maintains network utilization and identifies potential need for expanded or new networks.
• Develops, manages, and audits relationships with network vendors.
• Collaborates with leadership regarding inspection or file review results.
• Serves as a liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues.
• Focuses on market driven trends including but not limited to Cycle Time, Customer Service, Reinspection results, and Pending GHRN claims.
• May have shops directly assigned and may support Catastrophe claims as business needs require.

Qualifications

• 5+ years of experience (Preferred) using an auto estimating program such as: CCC One and a strong damage analysis background.

Experience

• Experience managing repair quality with greater complexity, serving as a liaison between shops, customers, and internal partners.
• Experience identifying trends, resolving escalated issues, and contributing insights to leadership.
• Experience ensuring repairs meet quality and service expectations.

Benefits

• Competitive salary based on experience and qualifications.
• Medical, dental, and vision coverage.
• Allstate pension plan and 401(k) savings plan.
• Ayco financial coaching.
• Spring Health mental and emotional wellbeing resources.
• Paid parental leave.
• Adoption reimbursement.
• Paid time off.
• Tuition reimbursement.
• Wellness incentives.

Pay

$70,100.00 - $121,475.00 annually

Schedule

This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This Position is not available for Washington, California, Alaska, and Hawaii residents.

What Allstate will provide

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, and mouse).
• Connectivity reimbursement of $80 per month to offset some of the cost of internet.

Notice of Licensing Requirement

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Sign on Bonus

You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. Candidates who work for or have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.

Additional Information

• Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you.
• Joining our team means being part of something bigger – a winning team making a meaningful impact.
• Allstate generally does not sponsor individuals for employment-based visas for this position.
• Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.