Golf Shop Supervisor

About the role

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more.

This position is designated for clubs that do not have a Golf Shop Manager but may exist alongside a Head Golf Professional.

Responsibilities

• Respond to member/guest inquiries, assist with tee time bookings both in person and over the phone, maintaining a friendly, respectful, and professional demeanor at all times, even under pressure.
• Manage the tee sheet, including walk-ups and pairings, and ensure accurate guest fee collection in line with the daily rate.
• Maintain inventory control by checking in merchandise according to Invited procedures.
• Organize and restock merchandise in display and storage areas, ensuring inventory levels of frequently stocked items (e.g., shirts, socks, gloves, hats, balls).
• Follow up on special orders and notify customers upon receipt of their items.
• Process merchandise returns and issue appropriate credits to customers.
• Oversee the outside golf operations and staff, ensuring proper performance and adherence to daily procedures and policies for the staging area, range, golf cart storage, and other areas.
• Manage both inside and outside golf operations, ensuring all staff adhere to established procedures and policies for optimal service delivery.
• Promote the game of golf and the club’s offerings while maintaining professionalism and a high level of service at all times.
• Perform closing duties, ensuring all business functions are completed according to guidelines and procedures.
• Provide necessary training to staff to ensure all operational standards are met.
• Ensure all daily assignments are completed in their designated areas, including maintaining orderly and organized workspaces, stocking the golf shop, and keeping the entry area neat and presentable.
• Lead the golf operations staff in delivering efficient, friendly service, answering calls promptly, accurately processing charges, and checking in all golfers prior to play.
• Ensure adherence to proper cash handling procedures and operational standards.
• Provide assistance to the Head Golf Professional, General Manager, and Tournament Coordinators as needed to support operations and event coordination.
• Due to the dynamic nature of the club, assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Support the overall efficiency of the team by collaborating and contributing to the club’s goals.

Requirements

• A high school diploma, GED, or equivalent.
• A minimum of 2 years of golf operations experience, with basic knowledge of customer service, rules, and equipment.

Preferred Qualifications

• Proven ability to handle sensitive company and employee information with the utmost confidentiality.
• Consistently demonstrates ethical behavior and adherence to company policies.
• Maintains high standards of professionalism, reliability, and attention to detail in all work responsibilities.

Physical Requirements

• Frequent exposure to extreme temperatures and humidity.
• Sitting, standing, walking, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 100 lbs., talking, hearing, and seeing.

Primary Tools/Equipment

• Golf Clubs & Bag (40 - 50 lbs.)
• Merchandise (5 - 50 lbs.)
• Computer Keyboard
• Pro Shop supplies/equipment

Schedule

• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed to meet position deadlines.
• Availability to work on weekends and/or holidays as required.

Benefits

While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part-time team members)

For full details, visit www.invitedbenefits.com.