Golf Shop Attendant

Job Summary

The Golf Shop Attendant is responsible for promoting the game of golf and the club's offerings while delivering exceptional customer service to members and guests. The Attendant assists customers with merchandise selections, maintains an organized and visually appealing golf shop, and provides information about club services and events. Additionally, the role will support inventory management and collaborate with the pro-shop team to ensure seamless operations and a high standard of service.

Reporting Structure

Reports to the Supervisor

Day-to-Day Deliverables

• Welcome golfers and accurately process charges at the register
• Properly check in all players before their round
• Handle member/guest inquiries, manage tee-time bookings in person and over the phone
• Maintain a calm, courteous, and attentive demeanor, even in high-pressure situations
• Oversee inventory management by checking in merchandise according to procedures, organizing storage and display areas, and maintaining stock levels of frequently sold items
• Ensure customers are promptly informed when special orders arrive and handle all returns, issuing appropriate credits
• Assist with course operations by marshaling, starting, and supporting outside services as needed, ensuring seamless coordination between pro-shop and golf operations staff
• Support outside golf operations staff to ensure proper execution of daily procedures and policies, maintaining smooth operational flow and exceptional service
• Execute end-of-day business functions following the club’s guidelines and established procedures to ensure accurate reporting and efficient closeout processes
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations

Additional Duties

Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.

Prior Experience and Skills

• High school diploma, GED, or equivalent
• Previous experience in customer service or retail
• A basic understanding of golf operations, equipment, and etiquette
• Interpersonal and communication skills, with the ability to engage positively with members and guests
• Organizational skills and attention to detail to maintain the shop's presentation and inventory
• Ability to work independently and as part of a team, maintaining a proactive and positive attitude
• Knowledge of golf merchandise, apparel, and equipment
• Familiarity with point-of-sale (POS) systems and basic cash handling procedure

Physical Requirements

• Frequent exposure to extreme temperatures and humidity
• Sitting, standing, walking, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 100 lbs.
• Talking, hearing, and seeing

Work Schedule

Attendance requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.