Golf Shop Associate

Primary Responsibilities

• Golf Shop Attendant / Front Desk Responsibilities:
  • Register daily golf guests and provide information regarding Erin Hills facilities and services.
  • Function as an active member of the Golf Shop team.
  • Fold, restock, and maintain merchandise displays according to established standards.
  • Manage the tee sheet, Point of Sale (POS) system, and other operational software.
  • Sell merchandise while maintaining knowledge of products and sales techniques.
  • Greet guests warmly and complete all registration procedures.
  • Assist guests with questions, issues, and concerns while maintaining a focus on guest satisfaction.
  • Facilitate guest departures by providing accurate statements and collecting all payments due.
  • Start and pick up guests participating in the Kettle Loop experience.
  • Proactively engage with guests utilizing Erin Hills amenities and provide them with contact information for the Experience Concierge phone to ensure seamless service.
• Manager On Duty (MOD) Responsibilities:
  • Work as the Manager on Duty, leading staff and ensuring a positive guest experience.
  • Anticipate guest needs and respond promptly to requests.
  • Resolve guest complaints and concerns while ensuring guest satisfaction.
  • Supervise daily Golf Shop operations.
  • Communicate regularly with the Hospitality Manager and Buyer/Retail Manager.
  • Monitor the status of daily and overnight guest check-ins and check-outs.
  • Cookordinate with Housekeeping regarding room status and cleanliness.
  • Ensure all opening and closing duties are completed by staff before the end of each shift.
  • Work with Reservationists to ensure accurate bookings for daily and overnight guests.

Requirements

• Physical Requirements:
  • Apply physical dexterity with some bending, stretching, reaching, grabbing, holding & carrying.
  • Be able to lift 50 lbs.
  • Position requires ability to frequently walk, sit and/or stand for up to 8 hours a day.
  • The ability to work productively at a desk/computer for 8 hours a day.
  • Weekend & night availability.
• Personal Qualifications:
  • Genuine customer service skills.
  • Maintain a professional appearance including uniform and conduct.
  • Self-motivated, punctual, detail oriented, and has a willingness to learn.
  • Prior experience in the golf course, hotel, or club industry is preferred.
  • Completed or enrolled in an accredited hospitality or PGM program is preferred.
  • Previous golf management software and operating a POS system is preferred.
  • Lift up to 50 lbs on a daily basis.
  • Ability to stand for long periods of time.
  • Availability to work a full season May - October.