Golf Outside Services

About the Role

Members of the Golf Outside Service’s Team are responsible for assuring exceptional, world-class experiences through hands-on service and unreasonable hospitality. Golf Outside Services members handle bag drop, practice facilities, staging golf carts, and the cleaning and storage of golf carts each evening.

Responsibilities

• Provide exceptional service in Bag Drop, Practice Facilities, and End of Round Experiences
• Initiate contact with guests with a warm welcome and willingness to assist
• Proactively anticipate guest needs and effectively communicate pertinent information among team members and supervisory staff
• Perform other related duties as assigned
• Maintain a friendly and approachable demeanor
• Work well under pressure and balance multiple priorities
• Demonstrate initiative in solving guest concerns using sound judgment
• Work comfortably in a fast-paced environment with continuous improvement expectations
• Consistently achieve high work standards, attention to detail, accuracy, and timeliness

Requirements

• Minimum: High School Diploma or Equivalent
• Basic understanding of golf operations and experience in hospitality preferred
• Ability to work on feet for extended periods, work safely, and communicate effectively
• Able to work in outside weather conditions
• Physically capable of lifting, reaching, bending, twisting, pushing, pulling, squatting, and grasping on a consistent basis
• Available to work weekends, holidays, mornings, and evenings as business demands

Skills

• Writing – Communicating effectively in writing for the audience’s needs
• Basic Computer Skills – Using hardware and software (e.g., personal computers, word processing, Internet browsers)
• Reading Comprehension – Understanding written sentences and paragraphs in work-related documents
• Oral Comprehension – Listening to and understanding information presented through spoken words
• Analytical/Critical Thinking – Gathering and organizing information logically; recognizing patterns and relationships in complex data; drawing conclusions; generating alternative solutions; evaluating strengths, weaknesses, and consequences

Physical Requirements

• Regularly walks, stands, and lifts up to 50 lbs
• Occasionally sits
• Seldom/Never does computer work

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions
• Dental and vision coverage
• Voluntary benefits
• 401k Retirement Savings Plan
• Paid holidays and vacation
• Bass Pro Cares Fund
• Additional benefits available