Golf Operations Supervisor

Primary Responsibilities

• Lead the golf operations and outside services teams to provide and promote an exceptional golf experience.
• Select, develop, lead, and retain talented staff in the golf operations and outside services departments.
• Ensure compliance with national programs like Players Club and other initiatives.
• Achieve and oversee financial targets and appropriate accounting procedures.
• Ensure proper controls are in place to accurately track revenues such as green fees, golf carts, lockers, and handicap fees.
• Ensure golf operations and outside services staff provide excellent guest service.
• Review guest and member surveys and feedback and implement appropriate actions.
• Assist with marketing initiatives by coordinating social media and creating promotional materials.
• Work with the General Manager to create and execute operational and financial plans.
• Administer and oversee club programs such as the golf cart rental and handicap programs.
• Maintain constant communication between departments and keep other departments informed about special programs and events.

Qualifications

• Previous experience in a golf operations role.
• Strong verbal and written communication skills.
• Strong attention to detail, planning, and organizational skills.
• Experience supervising others and leading a team.
• Excellent customer skills.

Working Conditions

• Will often be required to work nights, weekends, and holidays.
• A majority of time will be spent reviewing financial documents, thinking, writing, speaking, and listening.
• Mathematical skills, including basic math, problem-solving, reasoning, budgeting, profit/loss concepts, variances, and percentages are used daily.
• A significant amount of time is spent communicating and interacting with various people inside and outside the company.

Physical / Cognitive Activities

• This description of physical and mental activities is not intended to describe essential job functions.
• A majority of time will be reviewing financial documents, therefore a significant portion of time is spent thinking, writing, speaking, and listening.
• Reading and writing abilities are often used when communicating with the golf course department managers when planning budgets and developing forecasts.